Overview

The Desktop Support Specialist is primarily responsible for maintaining desktops, laptops, end user devices and software used at Cook Advanced Technologies.

Responsibilities

• Ensure that desktop and laptop computer systems are properly installed, maintained and documented;
• Work with computer users to troubleshoot and fix computer issues;
• Work with technical support to fix or/and replace defective equipment;
• Maintain system documents for all software used on machines;
• Maintain accurate and complete inventory in the inventory system;
• Assist staff with various projects as needed;
• Have willingness/ability to contribute to all different areas in the workplace;
• Monitor compliance with the computer use policy;
• Knowledge or willingness to learn PowerShell scripting;
• Deploy software using SCCM ; and
• Other duties as assigned by management or agreed among the team.

Qualifications

• Minimum of Associates degree in computer-related discipline or equivalent experience;
• 3 years experience in desktop support or similar IT support position;
• Strong problem solving skills, including ability to search for information on a computer problem and develop potential solutions;
• Capable of diagnosing computer problems in person, remotely, and/or via phone;
• Knowledgeable about common desktop software and systems;
• Ability to learn and follow applicable procedural standards and QSIs;
• Excellent organizational skills and prioritizing skills;
• Extreme attention to detail;
• Willingness to help and learn;
• Positive, encouraging, service attitude;
• Work productively individually and with small groups; and
• Ability to lift 50 lbs.

• Qualified candidates must be legally authorized to be employed in the United States. Cook Advanced Technologies does not intend to provide sponsorship for employment visa status (e.g., H-1B or TN) for this employment position.