Job Overview:

Responsible for software and hardware support. Provides technical advice, guidance and informal training to customers using hardware and software programs. Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. Performs root cause analysis and develops checklists for typical problems. Recommends procedures and controls for problem prevention. Maintains knowledge database and call tracking database to enhance the quality of problem resolutions. Works in a team setting, sharing information and assisting others with calls.

5 Education

Typically has 2 to 5 years of IT work experience with demonstrated working knowledge of basic to moderately complex hardware and software products and problem solving/troubleshooting skills.

Bachelor’s Degree in Computer Science, Information Systems, or another related field. Or equivalent work experience

Job Type: Contract

Pay: $18.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance

Experience level:

• 10 years
• 11 years
• 6 years
• 7 years
• 8 years
• 9 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person