6 Technical Support Analyst Jobs in Frankfort, KY
COOLSOFT is Hiring a Technical Support Analyst Near Frankfort, KY
Client is seeking a contract resource for the role of Technology Support Specialist. The successful candidate will be responsible for supporting agency hardware, systems software, and applications software portfolio, including maintenance of data dictionaries, equipment and software installation and upgrades, data conversions, system utilities and change control as well as coordinating problem resolution and referrals to other support areas.
KNOWLEDGE & EXPERIENCE:
- Ability to identify and troubleshoot defective equipment.
- Ability to identify and troubleshoot software and application issues.
- Determine and resolve hardware issues prior to deployment.
- Possess network room knowledge and experience.
Required Skills:
- Excellent customer service skills
- Excellent organization skills
- Strong written and verbal communication skills
- Ability to multi-task while taking phone calls in a fast-paced environment
- Self-motivated
- Network Operating Systems
- Computer Technical Certification is a plus in the following MOS, MTA, MCP, A OR MCITP
- General Understanding of the ITIL Framework
Job Summary
Full Time
$62k-77k (estimate)
06/21/2024
07/10/2024
coolsofttech.com
Louisville, KY
200 - 500
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The following is the career advancement route for Technical Support Analyst positions, which can be used as a reference in future career path planning. As a Technical Support Analyst, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Analyst. You can explore the career advancement for a Technical Support Analyst below and select your interested title to get hiring information.
