About us

Cooper Insures is a small business in Waxahachie, TX. We are professional, agile and professional.

Our work environment includes:

• Modern office setting
• Food provided
• Modern office setting
• Growth opportunities

Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving any issues they may have. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills. Duties: - Handle incoming customer inquiries via phone, email, and chat - Provide accurate and timely information to customers regarding products, services, and promotions - Assist customers with order placement, tracking, and returns - Upsell products and services to maximize sales opportunities - Analyze customer needs and recommend appropriate solutions - Perform data entry and maintain customer records in the database - Conduct outbound calls to follow up with customers or provide updates - Maintain a high level of professionalism and adhere to company policies and procedures - Multilingual skills (English/Spanish) are a plus Requirements: - Previous experience in customer service or a related field preferred - Excellent verbal and written communication skills in English - Strong phone etiquette and active listening skills - Ability to analyze customer inquiries and provide effective solutions - Proficient in data entry and computer skills - Bilingual proficiency (English/Spanish) is highly desirable - Ability to handle high call volumes while maintaining professionalism - Strong problem-solving skills and ability to think quickly on your feet - Ability to work independently as well as part of a team Join our team as a Customer Service Representative and enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth. Apply now!

Job Type: Full-time

Pay: $12.00 - $15.00 per hour

Benefits:

• On-the-job training
• Paid time off

Experience level:

• 1 year

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Waxahachie, TX 75165: Relocate before starting work (Required)

Work Location: In person