At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.
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 This position is responsible for enhancing, supporting, and maintaining an application or applications and provides guidance, leadership, and technical supervision to teams of application analysts in their area of expertise. This includes trouble shooting, researching, and solving technically challenging problems involving integrated systems. Provide coaching and mentoring to team members. Collaborates with multiple stakeholders to understand the overall business roadmaps and prioritizes accordingly. Comfortable managing and communicating pertinent information as needed. Strong understanding of the business/technical work/workflows.

Coordinate the work of the team to ensure timely assignment of work product. 
Mentor and provide training to new team members, collaborating with the immediate supervisor on coaching, assessing performance, and providing feedback.
Gather requirements, provide fit gap analysis, and create effective technical solutions for the business needs; documents current/future state workflows.
Design, validate and confirm new or changed functionality with the supported application environment that meets customer specifications. 
Demonstrate ability to implement and manage small to medium level projects, validating project deadlines are met and escalate issues accordingly.
Collaborate with key stakeholders and application team to design, build and execute a comprehensive integration and user acceptance test plan and scripts, maintain test scripts in support of new installations, projects, and/or system updates. 
QA, triage, and assign incident and change requests, validating an equal distribution of work.
Appropriately escalate issues to the direct supervisor if the team is unable to satisfy an SLA or if the SOP warrants it.
Provide second level on-call support 24x7.

Business, Data Analytics, Information Technology/Systems, Healthcare preferred

6-10 years required

7-10 years relevant clinical, certification, and/or technical experience will be considered for those candidates who have a proven track record in the field and handling responsibilities associated with the outlined job responsibilities/summary

This position leads laboratory IT applications and analysts. A clinical laboratory background is considered beneficial. Experience with laboratory IT systems such as Clinysis, Epic, and Softpath as examples are needed. Other system familiarity is considered important. Examples include reference lab experience (Quest and LabCorp), Infinity, caresphere, myla, rals, etc.

Experience with upgrades, server monitoring, printer setup are a plus. Familiarity with ticketing processes and project management are helpful.

Past leadership experience is highly preferred

HS required, Bachelors preferred

Preferred:

RN, PT, OT, MA, LPN.
Healthcare experience in hospital, medical practice, or health system.

Required:

Application specific certification/proficiency within 90 days of hire if applicable. 

Excellent written and verbal communication. 
Ability to effectively translate IT terminology and processes with key stakeholders. 
Strong customer service skills.
Ability to multitask in high pace work environment.