1 Director, Customer Relationship Management (Salesforce) Job in St Louis, MO
SORT BY
C
Director, Customer Relationship Management (Salesforce)
$161k-191k (estimate)
Full Time | Education & Training Services
1 Week Ago
Copeland's is Hiring a Director, Customer Relationship Management (Salesforce) Near St Louis, MO
About UsWe are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
DescriptionCopeland is looking to hire a dynamic leader with a focus on execution and a passion for customer relationship management. If you have hands-on experience leading global implementations that have enhanced sales team productivity, helped deliver superior customer service resulting in higher customer satisfaction, loyalty, and retention then this role is for you!
As a Director, Customer Relationship Management (Salesforce), You Will
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k), tuition reimbursement, and more. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Diversity, Equity & InclusionAt Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.
Work AuthorizationCopeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity EmployerCopeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: copeland.careers@copeland.com
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
DescriptionCopeland is looking to hire a dynamic leader with a focus on execution and a passion for customer relationship management. If you have hands-on experience leading global implementations that have enhanced sales team productivity, helped deliver superior customer service resulting in higher customer satisfaction, loyalty, and retention then this role is for you!
As a Director, Customer Relationship Management (Salesforce), You Will
- Manage expectations, business prioritization and requirements by collaborating with a cross-functional set of key stakeholders across Copeland.
- Lead Salesforce Sales and Service Cloud implementations for new teams ensuring that best practices are followed globally.
- Demonstrate leadership by ensuring projects are well-managed, predictable, staffed adequately and manage schedules and risks/issues/escalations.
- Collaborate with head of CRM solutions architecture to implement solutions that meet the organization’s long-term CRM objectives while balancing individual business unit requirements.
- Manage a highly motivated team including 1:1 meetings, professional development and career growth activities on a regular basis.
- Advance culture and grow talent via leadership and coaching while maintaining a high bar for accountability and results.
- Manage and track CRM work through effective operational metrics and KPIs.
- Plan, lead and manage all ongoing CRM support activities.
- Devise, develop and deliver a comprehensive CRM training program for Copeland.
- Drive continuous improvement to enhance processes, practices and delivery quality.
- Drive standardization and adhere to best practices to maintain a healthy Salesforce Org.
- Assist new business teams in the change management process as they are migrating into the Salesforce platform.
- Work with the scrum master on defining and prioritizing work for sprints.
- Bachelor’s Degree or equivalent experience.
- 10 years for hands-on Salesforce CRM experience leading global sales and service cloud implementations.
- 7 years of people management experience.
- Has experience in a business analyst or product owner role.
- Strong written and verbal communication skills including documenting business requirements.
- Self-motivated with outstanding customer service skills.
- Strong organizational skills, ability to work independently, multi-task, meet deadlines and manage priorities.
- Flexible, customer-focused, and solution-oriented.
- High degree of proficiency in synthesizing and analyzing data; ability to solve complex problems.
- Critical thinking, curiosity, and willingness to experiment and try new solutions.
- Ability to facilitate an open dialogue with a wide variety of contributors and stakeholders at all levels and in all roles of the organization.
- Certified Salesforce Administrator
- Knowledge about Eloqua, Salesforce Marketing cloud, Field Service, CRMA.
- Experience in planning integrations between Salesforce and other operational systems.
- Experience utilizing project management software such as Monday.com for project tracking.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k), tuition reimbursement, and more. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Diversity, Equity & InclusionAt Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.
Work AuthorizationCopeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity EmployerCopeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: copeland.careers@copeland.com
Job Summary
JOB TYPE
Full Time
INDUSTRY
Education & Training Services
SALARY
$161k-191k (estimate)
POST DATE
06/26/2024
EXPIRATION DATE
07/24/2024
WEBSITE
climate.emerson.com
HEADQUARTERS
RUSHVILLE, IN
SIZE
3,000 - 7,500
FOUNDED
2006
CEO
KATHLEEN KALINA
REVENUE
$1B - $3B
INDUSTRY
Education & Training Services
Related Companies
Show more
The job skills required for Director, Customer Relationship Management (Salesforce) include CRM, Salesforce, Leadership, Planning, Collaboration, Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Director, Customer Relationship Management (Salesforce). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Director, Customer Relationship Management (Salesforce). Select any job title you are interested in and start to search job requirements.
Show more
Similar Jobs
Director, Customer Relationship Management
View Jobs
Customer Relationship Management Implementation Director
View Jobs
Customer Relationship Management Analyst
View Jobs
Customer Relationship Management System/User Support II
View Jobs
Customer Relationship Management Data Analyst
View Jobs
Customer Relationship Management System/User Support I
View Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
