212 Front Desk Supervisor Jobs in Houston, TX
CoralTree Hospitality is Hiring a Front Desk Supervisor Near Houston, TX
Responsibilities
- Demonstrate the ability to effectively interact, coordinate, and communicate through daily pre-shift meetings with all team members of high guest impact areas (i.e. reservations, guest services, housekeeping, etc.) to ensure a smooth arrival through departure experience for all guests.
- Be an expert and demonstrate knowledge of: all hotel features/services, hours of operations, room types, room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status, and scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately.
- Champion, promote, and successfully track departmental and organizational initiatives e.g. upsell programs, CoralTree Delivers Program, etc.. Ensure front desk agents properly complete required checklist items at the end of each shift.
- Maintain and successfully execute departmental and hotel policies (to include but not limited to relocation procedures, safe deposit box procedures, auditing accuracy of cards with proper signatures, key control procedures, accurate billing, cashiering, safety, lost/found policy, etc.).
- Instills a calm, organized approach when interacting in stressful situations.
- Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction.
- Ensure that sufficient staffing is present to meet the daily business demands.
- Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent hotel data.
- Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction.
- Assist management to recruit, hire, train, and successfully support and manage the talent of all new and existing team members.
- High school diploma or general education degree (GED or two to three years related experience and/or training; or equivalent combination of education and experience).
- Minimum of one year supervisory experience in a high volume setting preferred.
- Previous hospitality experience in a Four Diamond quality organization preferred.
- Previous experience with Windows, Office, and property management systems highly desirable.
- Must be able to understand, speak, read, and write in the basic English language.
- Ability to effectively communicate and provide directions in a clear, concise, and professional manner in both verbal and written form.
- Demonstrate ability to compute basic arithmetic.
- Must be available to work varied shifts and flexible schedules.
Job Summary
Full Time
$37k-52k (estimate)
06/01/2024
07/26/2024
coraltreehospitality.com
Englewood, CO
<25
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The job skills required for Front Desk Supervisor include Guest Service, Housekeeping, Scheduling, Leadership, Initiative, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Supervisor. Select any job title you are interested in and start to search job requirements.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Supervisor job description and responsibilities
Typically managing a team of billing specialists and clerks, a billing supervisor must set goals and guidelines, gather and analyze billing data, develop reports to be presented to directors and other executives, and create strategies to optimize billing
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Supervisor jobs
The hotel front desk supervisor must deal with any complaints quickly and efficiently, or the hotel manager will have to be contacted.
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Soft skills like Customer Satisfaction, Time Management and Teamwork are essential for Front Desk Supervisor roles and jobs.
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Maintains safe working conditions within department and Hotel.
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Utilize computer competencies to learn the property management systems effectively, become a property expert on the system.
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