Are you ready to help shape the future of travel and hospitality at the new Hotel Polaris at the U.S. Air Force Academy? Hotel Polaris is seeking an exceptional IT Tech to join our team and play a vital role in shaping the success of Hotel Polaris, an instant icon on the hospitality landscape of Colorado Springs. Your efforts significantly influence the unique and distinctive experiences we seek to deliver to our guests and team members alike. We're looking for someone who wants to be a part of something bigger and shares our passion for creating unforgettable guest experiences, nurturing a vibrant company culture, and building strong connections with our communities.
IT Technician is responsible for all aspects of user support. Including tracking, research, review and remediation of items. For all home office users at assigned locations. Hardware and software configuration and support for end user equipment. Ordering and inventory control for user assigned equipment. Workflow planning, time management and projects related to end user support.
Responsibilities

• Administration, security, installation, configuration, and troubleshooting of all site hardware and software.
• Support of end user, infrastructure, back office, and guest environments.
• Develop and maintaining documentation of all hardware, systems, and software licensing.
• System configuration and setup
• Maintain CoralTree IT audit compliance.
• Communicate and enforce adherence to all CoralTree IT security standards, practices, and requirements.
• Project work
• Inventory management and equipment procurement.
• Technology implementer partnering with site departments to develop criterion for software system implementation, upgrades, and enhancements.
• Elevate issues as appropriate to Area IT Director after due diligence and review.
• Liaison for communication of CoralTree IT requirements, practices, and standards to site.

Qualifications

• 1 year experience in computer support environment.
• Understanding of Microsoft Windows operating systems and configuration.
• Understanding of network basics and TCP/IP standards.
• Written and oral communication skills.
• Time management skills and ability to work in a demanding environment with multiple deadlines.
• Organized and can work in a team environment.
• Deliver consistent service to all users of differing skill levels and requirements.

We offer a comprehensive benefit package for full-time, regular team members that includes:

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• An employee assistance program.
• Paid time off/sick time.
• Participation in a 401(k) plan with a company match.
• Complimentary team member meals.
• Complimentary room nights at CoralTree Hospitality managed properties.

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.
Job Type: Full-time
Salary range: $25 - $30/hr
Application deadline: This job posting will close on 07/15/2024 or until the position has been filled.
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