As a Lead Server, you will be responsible for providing a dining experience that exceeds guest expectations. With impeccible communication you'll coordinate with the restaurant team to ensure that guest needs are met. As the individual with the longest and closest contact with guests, you will have the ability to create memorable guest experiences and influence their impression of the restaurant. As trusted Lead in the front-of-house team, you'll assist restaurant leadership in the training and coordinating of the work of other servers.
Salary: $14.00/hr
Responsibilities

• Assist restaurant leadership in the oversight & training of front-of-house team during shift
• Take tables as guests are seated in assigned section, utilizing all aspects of our service standards;
• Set a positive, comfortable atmosphere for selling our product to the guest;
• When delivering food, you are the last person to quality check the product. Be certain that it meets our standards. If not, notify the manager-on-duty;
• Monitor assigned tables for customer satisfaction, quality, and additional service;
• Pre-bus, clearing all dishes as guests finish eating;
• Address any guest issue promptly and with concern;
• Assist fellow servers whenever possible;
• Once phased, the first responsibility is to reset all assigned tables and check assigned station. Make sure all condiments are full and check the floor for cleanliness;
• Complete assigned side work. Side work is not optional and will be checked out by the manager-on-duty;
• Basic bartending, when specified by supervisor
• Comply with all State safety, health and labor regulations;
• Comply with all policies, procedures, and safety regulations.
• Ensuring high levels of customer satisfaction through excellent service.
• Training new servers and providing ongoing coaching to existing staff.
• Resolving customer complaints and ensuring any issues are addressed promptly if a manager is unavailable.
• Taking orders accurately and ensuring they are delivered to the kitchen promptly.
• Recommending additional items and promoting special menu items.
• Collaborating with kitchen staff to ensure efficient operations and timely food delivery.
• Opening and closing duties, ensuring proper setup and shutdown of the dining area.
• Monitoring inventory levels and assisting with stock ordering as necessary.
• Handling cash transactions and ensuring accuracy in billing.

Qualifications

• Current state food handler permit required within 30-days of hire;
• Current state liquor license required wihthin 30-days of hire;
• Ability to work a flexible schedule, including weekends, evenings, and holidays
• Great communication and guest service skills to interact effectively with customers and staff
• Minimum 2-years of previous serving and/or restaurant experience lead position preferred
• Must be 21 years of age or older
• Ability to work well as part of a team and lead by example
• Strong organizational and multitasking skills to handle busy shifts effectively
• Ability to handle customer concerns and resolve issues calmly and professionally
• Understanding of food safety regulations and familiarity with the menu to answer customer questions.
• Ability to motivate and inspire the serving team to maintain high standards of service.
• Being meticulous in taking orders and ensuring they are accurately fulfilled.
• Ability to stand and walk for extended periods and lift moderate weights (like trays of food or beverages).

Pay Rate: $14.00hr
We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!

• This job posting will close on 08/24/2024 or until the position has been filled.

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