JOB DESCRIPTION

Reports to: Store Leader & Assistant Store Leader

Purpose of Job:

• To create positive memories for all who touch DQ.
• To ensure all of our Fans see a smiling crew and a clean store.
• Understand the “why” behind everything we do is the Fan that we serve daily.
• Assemble and prepare soft serve and Blizzard® cakes (or ready-to-decorate cakes may be used), including decorating with icing, gel, drawings, decorating kits, airbrush, edible images, and letterings.
• Ensure all cake products meet the Dairy Queen® standards of quality and excellence. May be required to meet requirements of all other staff positions

(Please see other non-management job descriptions.)

Essential Functions:

• Prepare and decorate cake products according to the Fan’s specifications and all applicable standards and procedures.
• Properly and safely operate and maintain cake and soft serve equipment while following all health and safety standards.
• Maintain an adequate inventory of decorated cakes at all times, including backup cakes during holidays, national promotions, and other peak cake occasions.
• Keep the display freezer full at all times to the proper level with a variety of cakes attractively displayed.
• Conducts sampling and actively sells products
• Take and fill customer cake orders in a professional and timely manner.
• Be pleasant and alert to the Fan’s needs.
• Work as a “team” member to assure constant and consistent quality, service, cleanliness, and value to each Fan.
• Keep a clean work area.
• Organize and stock needed items.
• Stock and execute proper rotation of products.
• Keep the cake production area and equipment clean and sanitary throughout the shift using the PRIDE cake area checklist.
• Wash counters, tables, restrooms, and trash receptacles, gather trash and remove it from dining/service areas to proper receptacle, sweep, mop, stock, and other cleaning tasks.
• Occasional need to be out of the building (i.e., parking lot, freezer, trash container areas, etc.) for parking lot pick-up, trash removal, and other maintenance and cleaning activities.
• Inform the Leader promptly of all problems or unusual matters of significance.
• Perform other duties and responsibilities as requested by leadership.

Accountability:

• Prepare and decorate cakes according to assigned specifications including cakes for special orders and walk-in customers.
• Operates cake production area in accordance with established standards, policies, and procedures.
• Assist in the success of the restaurant by ensuring guest satisfaction through adhering to standards for quality, value, service, and cleanliness.
• Maintain a positive working relationship with all restaurant employees and customers to foster and promote a cooperative and pleasant working climate.
• Communicate all significant issues, both positive and negative, with leadership.

Qualification Standards:

• Qualified candidates must exhibit exceptional decorating skills including gel, icing, air brush, decorating kits, edible images, floral designs, and licensed character designs through examples such as a portfolio.
• Cake decorator’s certification is strongly preferred.
• Must be able to work in and out of different temperature ranges. Handling soft serve ice cream products constantly.
• Must be able to perform under pressure in a high-volume restaurant including moving and responding quickly for long periods of time.
• Capability to stand for long periods of time.
• Ability to lift up to 50 pounds.
• Interact with the public and co-workers constantly during shifts.
• Cleaning up after preparation of soft serve cakes.
• Coordination skills to follow instructions and duplicate drawings and letters from projected images.
• Practice established food-handling procedures to meet any local health regulations.
• Must have excellent customer service skills, exhibit good manners, proper personal hygiene, positive attitude, and promptness.
• Work Conditions

Must have the ability to:

• Perform under pressure in a high-volume restaurant including moving and responding quickly for long periods of time.
• Work in and out of different temperature ranges.
• Stand for long periods of time.
• Lift up to 50 pounds.
• Workaround nuts or other allergens.