Core BTS seeks an IT Support Technician to provide levels 1-2 troubleshooting and support in an education setting. The support technician will work under the direction of an IT Director.

Primary duties include:

• Assist teachers to enhance learning through improved integration of technology. Assist administrators and teachers in the incorporation of technological hardware and software into the classroom.

• Facilitate effective use of technology in the classroom and school environment. Provide direct support to staff in conjunction with technology department and administration.

• Independently resolve routine and less complex user problems. Coordinate with both technology staff and/or supervisor for resolving more complex issues.

• PC and peripheral support (i.e., computers, Chromebooks, document cameras, interactive whiteboards, printers, etc.) Hardware repair/ replacement, initial setup/ configuration, driver/ software upgrades, operating system and application support, and miscellaneous help desk ticket remediation.

The ideal candidate will have procedural knowledge and hand-on experience performing:

• Initial setup / configuration

• Driver / software upgrades

• Operating System/Application support

• End user knowledge transfer

• System imaging and experience with Active Directory

Qualifications

The successful candidate will have 1-3 years of technical support experience, education, certifications, or a combination, along with a desire to learn and motivation to excel in a customer service-centric environment.

Experience and/or education in computer networking, PC/Mac environments, server support, phone system administration, Cisco hardware, Exchange, and virtual environments are highly desired.