At CORE, we are dedicated to helping Higher Education Institutions and Employers simplify the experiential learning process. We help educators and employers manage their learning in clinical sites and provide seamless monitoring of their progress. With over 16 years of experience as a leader in the higher education industry, CORE offers innovative software solutions that hundreds of programs across the country have successfully adopted to manage their clinical education and competency assessment needs. Join us and elevate your career with a thriving company that serves colleges, universities, and corporations nationwide.

Why CORE: https://corehighered.com/why-core

Job Description:

We are looking for a Client Success Specialist to join our growing team and work closely with our higher education customers, promote account retention, and provide exceptional customer support. Ideal candidates will have experience working in a client-facing role at a B2B SaaS company, genuine passion for customer success, and openly embrace challenges and change in a fast-paced environment.

Responsibilities:

• Strategically manage your portfolio of accounts by building personal relationships with multiple contacts within each account, developing account action plans, and executing intervention plans when necessary.
• Increase customer ACV by initiating regular customer conversations for expansion opportunities.
• Train clients and their staff on our software.
• Implement new clients through 1) needs assessment, 2) configuring our software, 3) data management and import, and 4) customer training.
• Perform quarterly business reviews (QBRs) with your client accounts
• Demonstrate new product features.
• Answer day-to-day client questions and offer best practices and improved workflows related to our software.
• Maintain detailed notes on customer interactions, communication, and status in Salesforce / CRM.
• Provide feedback to the programming/development team on suggested feature enhancements.
• Participate in sales demonstrations to support the sales team by serving as the product expert.

Qualifications:

• 2 years in client success/customer service or related experience
• Exceptional technology skills with a strong aptitude for mastering new software programs
• A high level of accuracy and attention to detail
• A sense of urgency, curiosity, and initiative
• Excellent communication (written/verbal) and interpersonal skills
• Flexible approach, able to operate effectively with uncertainty and change
• Driven, self-motivated, enthusiastic, and with a “can-do” attitude
• Strong problem-solving skills
• Ability to multi-task and complete tasks quickly and efficiently
• Ability to organize and prioritize daily activity
• Project management experience a big plus
• Experience in healthcare, technology, or higher education a plus
• Experience with Microsoft Office Suite, SalesForce, and Hubspot a plus
• Bachelor's degree or equivalent.

Benefits:

• Competitive salary aligned with experience
• Annual performance bonus
• Generous PTO policy
• Comprehensive medical, dental, and vision plans
• 401K with a substantial company match and complimentary financial planning services
• Company-paid life insurance and disability benefits
• A vibrant work atmosphere that is fun, friendly, casual, and collaborative

Join us at CORE Higher Education Group for an opportunity to make a real difference in the intersection of technology and education. Apply now to be part of our results-focused team dedicated to innovation in B2B SaaS.

CORE Higher Education Group is an Equal Opportunity/Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.