44 Technical Support Specialist Jobs in Columbia, SC
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Core Technology Solutions is Hiring a Technical Support Specialist Near Columbia, SC
Our client, a leading insurance organization in Columbia, SC, is seeking talented Technical Support Specialists to join their team!
If you are a technical support professional with strong communication and technical support skills and are looking for an opportunity for career growth with one of the largest employers in South Carolina, this may be the place for you!
What you will do in this role:
- Troubleshoot and restore technical service and equipment problems by analyzing symptoms using documented processes. Complete customer requests and provide guidance in resolution of application, hardware, and software problems. Determine business impact of requests and escalate to higher-level professionals when necessary.
- Maintain knowledge database and call tracking database to enhance quality of problem resolutions. Keep apprised of changes in technology and processes by ensuring knowledge and documentation is current and centralized
- Proactively monitor various systems to catch problems before they become outages and to ensure the health and availability of systems, servers, network, etc.
- Analyze data to gain a better understanding of business impact. Conduct a gap analysis to respond to and align with customer business needs.
Education/Experience required:
- Bachelors degree in Computer Science or related field OR Associates Degree in Computer Science or related field plus 2 years of job related experience OR 4 years Technical Help Desk or other job related experience.
- Ability to provide technical advice, guidance and informal training to customers using hardware and software programs.
- 1 year IT Technical Help Desk or in-bound call center environment experience (preferred).
Preferred certification: A Certification
Core Technology Solutions is an Equal Opportunity Employer and offers a variety of employment opportunities and benefits. Please check out our website for additional opportunities.
Ask about our Employee Referral Program! We offer fees for any placement of referred candidates. Please inquire about details.
Job Summary
Contractor
Ambulatory Healthcare Services
$86k-108k (estimate)
07/18/2024
09/11/2024
core-techs.com
PARSIPPANY, NJ
1,000 - 3,000
2003
$50M - $200M
Ambulatory Healthcare Services
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About Core Technology Solutions
Core Technology Solutions (CTS), is a human experience company. We lead our industry with superior-class services designed for digital transformation. Our philosophy is to lead deployment and service initiatives by understanding, and encompassing, the UX and customer journey you are trying to deliver. We accomplish our goals through human automation, innovative technology, team efficiency, and partnership that can be trusted. We do not sell product nor produce materials. We are solely focused on deploying solutions for immediate use by end-users. CTS is a human automation partner focused on th...e channel; pure B2B. We are doing with technology what Ford did for the automotive industry in the 1900's. We're helping our partners leapfrog linear thinking, empowering them with process, workflow and agile tools that get the outcome they are looking for. Let us help you keep the promises you've made to your customers.
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The job skills required for Technical Support Specialist include Technical Support, Help Desk, Computer Science, Technical Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
02/25/2022: Altoona, PA
Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
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Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.
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A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
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Technical support specialists provide computer support for organizations or businesses.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
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Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
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To become tech support, at minimum, an associate degree or certification with on-the-job training.
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Step 3: View the best colleges and universities for Technical Support Specialist.
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