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Job Summary
Assists the Director, Operations and Experience and the Corewell Health Michigan leadership team in the overall development, management, implementation of the Patient Relations Department functions. Oversees day to day Patient Relations functions to ensure that patient rights are upheld across the organization, grievance process is followed and meeting regulatory requirements, and proactively engaging providers and leaders in improving the patient experience. This role will provide oversight of the documentation system and serve as an expert, coach, and mentor for the Patient Relations function across the delivery system. Monitors trends in the system and provides oversight of analytics and data, using it to engage leaders and providers in meaningful change with measurable outcomes.
Essential Functions
How Corewell Health cares for you
Qualifications
Required
Preferred
About Corewell Health
As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.
Primary Location
SITE - Butterworth Hospital - 100 Michigan St - Grand RapidsDepartment Name
Quality Safety and Experience - CH WestEmployment Type
Full timeShift
Day (United States of America)Weekly Scheduled Hours
40Hours of Work
8 a.m. - 5 p.m.Days Worked
Monday to FridayWeekend Frequency
N/ACURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
Full Time
$113k-154k (estimate)
08/05/2024
09/11/2024
The job skills required for Manager Patient Relations include Leadership, Accountability, Acute Care, Quality Improvement, Patient Safety, Risk Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Manager Patient Relations. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Manager Patient Relations. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Manager Patient Relations positions, which can be used as a reference in future career path planning. As a Manager Patient Relations, it can be promoted into senior positions as a Chief Patient Experience Officer that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Manager Patient Relations. You can explore the career advancement for a Manager Patient Relations below and select your interested title to get hiring information.