Cornell University Veterinary Specialists (CUVS) is a specialty and emergency veterinary center located in Stamford CT. CUVS is a mission-driven hospital that redefines the delivery of specialty and emergency care by bringing together the best of private practice with the best of academia to benefit pets, owners, and the profession. Our ethos is simple: you cannot have the best medicine without the best people. We are dedicated to helping our team members develop to their fullest potential. and are proactive in assisting each individual to achieve their professional goals. At CUVS, practice the way you dream - practice with passion.

We are looking for full time Emergency Services Liaison to join our team.

The Emergency Service (ES) Liaison works as part of the Emergency & Critical Care team to optimize the client and patient experience in the Emergency Service. This is accomplished through excellent and proactive communications, efficient and accurate practices, and by providing a simple, efficient and authentically compassionate experience for the client and the referring veterinarian.

Responsibilities include:

· Functioning as a key contact person for clients through their interactions with the Emergency Service.

· Serving as a communication conduit, sharing information with members of the team to help ensure that the needs of the client, patient and others are met.

· Working with the doctors to generate and present medical plans/estimates to clients, establishing value for services.

· Working with clients regarding financial arrangements.

· Facilitating the patient admission and discharge processes with related forms, protocols and communications. Assisting the doctors with respect to efficiency, and ensures they are informed regarding any issues or client needs.

· Managing the service email and voicemail according to service guidelines, addressing or redirecting appropriately.

· Troubleshooting to resolve client concerns or escalates them in a timely manner.

· Modeling and delivering an exceptional client experience.

Requirements and Qualifications

Education & Experience

· High school degree, or equivalent

· 1-2 years of relevant experience in a service-oriented environment, preferably in veterinary or human medicine, or in retail

Competencies

· Excellent communication skills, with a strong command of written English

· Basic computer literacy; experience with practice management software is preferred

· A passion for client satisfaction

· Ability to communicate effectively and compassionately with clients, referring veterinarians, doctors, staff and leadership

· Bilingual/multilingual abilities preferred but not required

· Keen attention to detail

· Effective multi-tasking

· A proactive, solutions-oriented attitude

· Comfort working in close proximity with animals, including large dogs

· A dedication to lifelong learning and continuous improvement

Physical Requirements

· Working conditions are within a normal veterinary hospital environment

· Must be able to access and navigate within the hospital facility

· Working on a computer; some bending, stooping, stretching and light lifting

· Good eye-hand coordination and manual dexterity sufficient to operate a computer, telephone, and other office equipment as needed

· Eyesight and hearing sufficient to fulfill job requirements

Individuals with a passion for their work, a strong sense of collaboration and teamwork, and an appreciation for diversity are strongly encouraged to apply.

Our comprehensive benefits package includes:

• Paid Time Off
• Tuition assistance
• 50% discount on veterinary care / Pet Reimbursement Stipend
• 401K Match
• License Reimbursement
• Continuing Education Allowance
• Comprehensive medical, dental, and vision coverage
• Opportunities for career advancement

Job Type: Full-time

Pay: $25.00 - $27.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Schedule:

• 10 hour shift
• 4x10
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Weekends as needed

Experience:

• Writing skills: 1 year (Preferred)
• Microsoft Office: 1 year (Preferred)
• Customer service: 2 years (Required)

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Stamford, CT 06902 (Preferred)

Ability to Relocate:

• Stamford, CT 06902: Relocate before starting work (Preferred)

Work Location: In person