** Customer Service Coordinator II**

**Job Category****:** Transportation **Requisition Number****:** CUSTO002750 Showing 1 location **Job Details**

**Description**

Corovan is currently seeking qualified candidates for our Customer Service Coordinator II position. The Customer Service Coordinator coordinates commercial projects (O&I Moves, Storage In/Out, Installation and Tech Jobs) interacting with customers, end users, operations and other vendors.

Corovan is a rapidly growing California based privately held company with a management team that genuinely cares about their employees. Our values include growth, continual improvement, and offer our employees training in a variety of fields. We work with varied and interesting work environments with some of the most dynamic companies in the world. Corovan offers competitive wages and benefits.

**What you'll be doing:**

The Customer Service Coordinator II is responsible for insuring the customers complete satisfaction. Coordinate the install/move process by communicating with project managers, the end users/customer and other crew members.

* Reports to the office, in appropriate company attire every day.

* Must be able to work 5 days a week and a rotational weekend schedule, including overtime and holidays if required.

* Receives work requests from customers via phone, fax, email and the WebPortal, verifies accuracy and completeness.

* Enters orders in the Order Entry System, confirms and converts jobs according to policy.

* Communicates changes to customers, sales and operations as they happen. Documents changes and makes appropriate changes in WebPortal or Order Entry System.

* Produces paperwork for crews to perform daily functions on site.

* Produces reports and billing information as required.

* Keeps accurate files and hard copy records of projects.

* Completes all paperwork accurately and neatly and turns into operations daily, including timesheets, bills of lading, tick sheets, inventories and disposal forms.

* Performs work with quality, efficiency and safety at all times.

* Is able to read install plans and identify starting locations, staging locations and changes.

* Enters, tracks and updates work orders using both the WebPortal and the Order Entry system.

* Serves as gate-keeper for blue file projects.

* Provides written and verbal communication to customers/end users regarding estimated and actual costs.

* Provides support to sales and project management via proposal assistance and compiling and forwarding information on all projects to the proper department and personnel.

* All other duties as assigned based on business needs.

**What we are looking for:**

* High School Diploma or GED; or equivalent combination of education and experience

* 4 - 5 years of related experience or training

* Proficient with MS Word, Excel, Outlook and be able to learn and use the WebPortal and Order Entry databases.

**Other Skills and Abilities:**

* Excellent communication and organization skills.

* Effectively communicate with people in potentially stressful situations.

* Ability to consistently meet daily, weekly and monthly deadlines.

* Moderate ability to understand basic math in order to be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

* Ability to read and correctly interpret the legend on installation drawings and read both standard and metric tape measures

* Excellent customer service skills.

* Good interpersonal skills.

* Data entry skills preferred.

All new hires must be able to pass a background check and drug screen.

****Additional Information****

**Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.**

**Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**

**The Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.**

**Proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)