Large Pest Control company is seeking a Field Supervisor to handle the follwoing:
Field Supervisor
SUMMARY OF JOB DUTIES:
As the Field Supervisor, it is your responsibility to foster positive relationships with team members both
in the office and field. You will oversee the training and development of service technicians in your
designated territory, manage client sites within your territory, and ensure exceptional service delivery.
You are expected to own sales, service, and collections. You are responsible for the success of your
territory and are expected to operate the territory as it is your own business.
ESSENTIAL FUNCTIONS/JOB DUTIES:

• Checking in (start of shift) and out (end of shift) all direct reports, and logging their start times,

the time they arrive at their first service, and the time they complete their last service. You are
expected to review their timecards for accuracy daily utilizing the above and the GPS system.

• Managing your team to minimize inefficiencies, downtime in workloads and routes within your

territory. If an team member is consistently falling short of goals in route competition, is the field
Supervisor’s responsibility to implement measures to identify causes and correct.

• Reviewing services tickets with technician’s service by service in Pest Pac and noting any

special reminders, details, follow-ups and what the technician is expected to execute on.

• Responsible for the development of team members to become certified applicators and

maintaining certification/s by way of attending training classes (whether online or in-house)

• Familiarizing yourself with all services, clients, and points of contact within your territory and

under your supervision. This includes meeting facility managers or point of contact monthly,
reviewing logbooks, health department sheets, and keeping an accurate record of fly lights,
multi-catch traps, bait stations, and other equipment within the facility to ensure maintenance is
occurring and reoccurring billing is taking place.

• Occasionally performing pest control technician duties and services, depending on the season,

volume of work, and routes. This may include stepping in to cover short-staffed periods due to
call-outs, vacations, or other reasons. When performing technician coverage, you are expected to
complete the service and complete a quality control form to be sent to the Director of Operations
and Technical Director. It is the responsibility of the service supervisor to communicate with
routing and human resources about staffing needs and seasonality. The service supervisor plays a
role in the recruiting process and is expected to recruit potential team members when in the field.

• Perform QC services utilizing the 4-step process which includes:

o Completing Sanitation and Fly Management Reports.
o Audits of the work of your direct reports with a “Technician Quality Performance
Report” a minimum of 6x annually.
o Ensure all licenses, certifications, extermination service report sign in sheets, health
department sheets, consumer postings are up to date in the QC logbook and/or the
premises in assigned territory.
o Update management progress of priority accounts weekly.
SUPPORTIVE FUNCTIONS:
In addition to performance of the above essential functions, this position may be required to perform
some of the following supportive functions.

• Address all complaints received via email related to service and special services. Including

follow-up on a set periodic basis with clients and point of contacts to report the results of the
action taken and any further measures that have been implemented.

• Ensure all direct reports can perform their services effectively by assuring they have

sufficient materials, personal protective equipment, and pest equipment available to them.
This may involve keeping specialized equipment in your vehicles for easy access, as well as
regularly visiting the office or warehouse to replenish any necessary materials or equipment.
In addition, you must complete a vehicle checklist 4x a year and an administrative checklist
and submit to operations at ralarco@akaselect.com.

• Protect the safety and professional image of the company and pest control professionals by

ensuring they are dressed in their proper uniform consisting of black boots, blue or black
work pants, a tucked in grey company shirt, blue vest, blue jacket, and black hat. The service
supervisor is expected to be always in uniform, in the office and in the field, black boots,
blue or black work pants, a tucked in blue button-down shirt, black vest, black jacket and
black hat. All field team members consisting of both supervisors and technicians are
expected to have proper hygiene, and neat and clean facial hair to meet the guidelines of the
respirator fit test.

• Identify and act upon opportunities to sell additional products or services.
• Assist in an effective payroll process by auditing and approving timecards as necessary.
• Conduct staff meetings at a minimum of once a month to convey company messages and

provide education to staff.

• Conduct full day ride along with your direct reports a minimum of once every two months.
• Check-in, in person with direct reports at least once per a week (drive up on them, meet them

at a service for hands on training….).

• Check in with their direct supervisor daily whether email, call, or text message so that

supervisor can monitor daily progress and identify potential problems.

• Attend on time, in person, and for the entire duration the supervisor meeting on Thursdays at

5:00PM.

• Ensure proper documentation is submitted in the event of vehicle accidents or personal

injury.
SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES:
Must possess and demonstrate the following combination of knowledge, skill and ability to perform the
essential functions of this position, with or without reasonable accommodation (or equivalent):

• Excellent communication skills, both verbal and written, with the ability to clearly convey

ideas and instructions to team members, clients, coworkers, and management.

• Strong leadership skills, with the ability to motivate and inspire team members, delegate

tasks effectively, and provide constructive feedback and coaching.

• A proactive and positive attitude, with the ability to take initiative, solve problems creatively,

execute, and adapt to changing situations.

• Excellent organizational and time-management skills with the ability to prioritize tasks and

manage multiple projects simultaneously.

• A commitment to developing and supporting team members through ongoing training and

mentorship, with a focus on fostering a positive work culture and promoting professional
growth and development.

• The ability to train and teach others effectively using proper protocols and best practices,

with a focus on ensuring understanding and competency among team members.

• A customer-focused mindset, with a dedication to providing exceptional service and meeting

or exceeding customer expectations.

• Ability to work overtime and Saturdays when required.
• Must maintain a professional appearance by adhering to company uniform policy. Facial hair

must be neat and well-groomed or you must be clean-shaven due to health and safety
purposes.

• Participate in night emergency phone answering during the weekday and weekend evenings,

this can be done on a rotation or volunteer basis.

• Select Exterminating is a 24/7-365 operation. You are expected to be available if needed via

phone and email for employee and client emergencies.
QUALIFICATION STANDARDS:Education/Licenses:

• High School Degree or GED Equivalent
• Clean driving record and valid driver’s license.
• NY Commercial Pesticide Applicator license required.

Experience:

• Proven experience in Pest Control Preferred.

Environment:

• 30% Inside, Residential/Commercial Properties, 70% outside environment where

temperatures during the year can range.

• Driving or walking for long periods of time.

Safety:

• The ability to lift/push/pull/carry up to 50lbs unassisted.
• Ability to climb stairs frequently while carrying equipment and supplies.
• Comfortable and able to stop, kneel, crouch or crawl through enclosed spaces for long

periods of time. (I.E- Attics, crawl spaces, basements)

• Safely use a ladder within the manufacturer's weight capacity.