6 Customer Experience Specialist Jobs in Wayne, PA
Corporate Interiors INC is Hiring a Customer Experience Specialist Near Wayne, PA
Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Solid understanding and ability to promote company and department procedures.
- Processes sales orders into the ERP; responsible for tracking from inception to completion once in Order form.
- Receives and reviews Vendor Acknowledgements for accuracy (verifies product description, pricing, ship date, etc.) and posts Vendor Acknowledgements in the ERP.
- Resolves vendor pricing and invoice discrepancies.
- Coordinates requests for delivery, service, and installation with operations personnel.
- Informs Account Representative and Team of all significant developments in order process.
- Reviews Status and Open Quote Reports with respective Team Sales Representative on a weekly basis; follows up immediately on all open punch and project issues that result from this weekly meeting.
- Ability to serve as primary customer contact to answer questions, update on order statuses, and problem solve.
- Understands the importance of lead times, as well as project / order coordination with the customer, Sales, Project Management, and Scheduling.
- Assists in contract administration.
- Interfaces with all other departments to meet customer needs.
- Identifies and enlists resources necessary to effectively meet or exceed customers’ needs and expectations, including improvement of lead times and negotiations within company.
- Thorough understanding of pricing concepts and mathematical calculations.
- Familiarity with other team member’s functions; cross-trains as required.
- Maintains accurate and standardized order documentation.
- High School Diploma/GED.
- 2 - 5 years in customer service and/or administrative experience.
- Proficiency in software applications, like Microsoft Office Suite of products and Adobe Products.
- Excellent written and verbal communication skills.
- Attention to detail and thorough when completing work tasks.
- Thorough understanding of pricing concepts and mathematical calculations.
- Excellent problem solving, organizational, administrative and critical thinking skills.
- Ability to prioritize workflow, handle a diversity of tasks at once and meet deadlines with a high level of accuracy.
- Expresses passion for both product and individual's projects with high level engagement in client facing tasks.
- Works as a team player to demonstrate enthusiasm, optimism, and persistence.
- Strong customer service skills and ability to work well in a team environment.
Corporate Interiors is widely recognized as the largest re-manufacturer of office furniture in the Philadelphia Region. The Company partners with clients to provide inspirational workplace environments. This encompasses an extensive collection of workspace furniture solutions; architectural solutions; custom millwork; flooring; audio visual integrations; comprehensive in-house design and project management capabilities; and manufacturer of eco-friendly new furniture.
Corporate Interiors offers industry leading benefits to eligible employees, including:
Medical, Dental, and Vision Insurance
Company Paid Life Insurance
Company Paid Disability Insurance
Paid Time Off
Paid Holidays
401(K) and Profit Sharing Plan
And More! Check out our benefits offerings on our careers page.
EEO/AA Employer/Veteran/Disabled. If you require special assistance or an accommodation to apply due to a disability, please contact HR by email at hr@corporate-interiors.com.
Job Summary
Full Time
Business Services
$85k-112k (estimate)
05/30/2024
06/27/2024
interiorsco.com
SCARSDALE, NY
50 - 100
Private
JOLIE KOREK
$10M - $50M
Business Services
Related Companies
The following is the career advancement route for Customer Experience Specialist positions, which can be used as a reference in future career path planning. As a Customer Experience Specialist, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Specialist. You can explore the career advancement for a Customer Experience Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Specialist job description and responsibilities
Provide an exceptional customer experience through all channels, providing a personalized experience whenever possible.
01/31/2022: Killeen, TX
Focus on activities that create lifetime customers – provide them a standout and consistent experience that keeps them coming back for more.
12/26/2021: Huntsville, AL
Complete prioritisation of customer support requests, providing solutions through online and over the phone support.
01/31/2022: Detroit, MI
Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
01/12/2022: Mcallen, TX
Attend to customer enquiries, requests, and complaints by proffering value-adding solutions ; Going the extra mile to provide suitable solutions.
01/27/2022: Parkersburg, WV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Specialist jobs
Customer experience specialist job description get to make a difference every single time they go to work.
02/02/2022: Salisbury, NC
Portland Customer Support agents are required to conduct themselves professionally and provide exceptional service while supporting all business decisions.
12/13/2021: Wichita, KS
Exercise good service and business judgment with end goal of customer satisfaction.
01/12/2022: San Diego, CA
Team oriented, ability to work with a diverse customer base, ability to negotiate and strong sales skills.
01/18/2022: Baton Rouge, LA
Must possess excellent customer service attitude/skills.
03/02/2022: Rapid City, SD
Step 3: View the best colleges and universities for Customer Experience Specialist.
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