Government Guaranteed Loan Servicing Manager in Phoenix, AZ

**Remote however this requires one day of work in the office in the Phoenix area.**

Are you ready to take your career to the next level? Join our dynamic team as a Government Guaranteed Loan Servicing Manager and enjoy the flexibility of working from home within Arizona! This role offers the perfect balance of remote work and occasional office visits to our Phoenix location once a month. Embrace the excitement of providing strategic and tactical leadership for all aspects of loan servicing, particularly for SBA-guaranteed loans.

Essential Job Functions for Government Guaranteed Loan Servicing Manager

• Lead and manage a team of government-guaranteed operations specialists.
• Develop and implement procedures and reports to ensure accurate loan servicing.
• Assist in preparing for audits and regulatory examinations.
• Provide high-level customer service and technical support for SBA and USDA lending partners.
• Manage SBA loan servicing within SBA Servicing and Liquidation SOPs.
• Stay current with SBA standard operations procedures in all aspects of servicing and liquidation.
• Communicate and interact with SBA and USDA Loan Servicing Centers.
• Oversee construction disbursement and monitoring per credit union and SOP guidelines.
• Innovate and implement initiatives to improve loan servicing performance and productivity with a focus on process automation.
• Handle departmental and business partner escalations to ensure a positive member experience.
• Manage the boarding of new and modified SBA and USDA loans into core systems.
• Provide direction to system administrators for efficient production, including data entry and testing for system updates (e.g., LaserPro, Silver Lake).
• Ensure efficient servicing of the loan portfolio, compliance with regulations, and minimize losses.
• Establish, update, and enforce loan servicing policies and procedures in compliance with federal, state, and agency regulations.
• Oversee processing of payoffs, adjustments, loan advances, and construction draws.
• Monitor delinquent taxes and update core systems as needed.
• Handle payoff requests and loan verifications promptly.
• Communicate documentation and boarding errors, client service issues, compliance irregularities, or risks to leadership.
• Ensure compliance with regulatory guidelines (e.g., CRA, BSA, Patriot Act) related to the job function.
• Prepare and submit the Monthly 1502 Report accurately and on time.

Minimum Education and Experience for Government Guaranteed Loan Servicing Manager

• High School diploma or GED.
• 5-7 years of experience in government loan servicing, including loan support systems.
• 3 years of experience managing/leading servicing teams.
• Strong understanding of operational risks and processes in an SBA Lending environment.
• Excellent attention to detail, accuracy, and organizational skills.
• Strong computer skills
• Strong written and verbal communication skills

Why You'll Love Working With Us:

Remote Work Flexibility: Enjoy the convenience of working from home within Arizona and visiting our Phoenix office just once a month.

Competitive Benefits Package: Benefit from low out-of-pocket health insurance costs, over 3 weeks of PTO from day one, 4 weeks after 2 years, 12 holidays, HSA, 401K, long-term disability, and more!

Become a key player in our team as a Government Guaranteed Loan Servicing Manager. Apply today and contribute to our mission of excellence in loan servicing!

Jannine Adams

Sr. Talent Acquisition Specialist