16 Technical Support Specialist - Lvl4 Jobs in Arlington, VA
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Arlington, VA | Full Time
$100k-125k (estimate)
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Arlington, VA | Full Time
$109k-137k (estimate)
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Arlington, VA | Full Time
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Technical Support Specialist - Lvl4
$98k-123k (estimate)
Full Time | Business Services
3 Weeks Ago
Corps Solutions is Hiring a Technical Support Specialist - Lvl4 Near Arlington, VA
Title: Technical Support - Specialist Lvl4PIPELINE PositionDescription:
Solutions³ LLC is supporting our prime contractor and their U.S. Government customer on a large mission-critical development and sustainment program to design, build, deliver, and operate a network operations environment; including introducing new cyber capabilities to address emerging threats. Solutions³ LLC is seeking a Tier 1 Technician/Specialist to perform a wide variety of technical tasks in support of operations, production and test environments.
Responsibilities:
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Solutions³ LLC is supporting our prime contractor and their U.S. Government customer on a large mission-critical development and sustainment program to design, build, deliver, and operate a network operations environment; including introducing new cyber capabilities to address emerging threats. Solutions³ LLC is seeking a Tier 1 Technician/Specialist to perform a wide variety of technical tasks in support of operations, production and test environments.
Responsibilities:
- Supports and provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis and resolution of problems
- Provides support for the escalation and communication of status to agency management and internal customers
- Observes, analyzes and reports data; and when appropriate makes necessary repairs to equipment
- Utilizes various engineering and scientific drawings, manuals and other related documentation in the performance of assigned tasks. This position requires shift work
- Must be able to work shift schedule
- U.S. Citizenship
- Must have an active/current Top Secret clearance with SCI eligibility
- Must be able to obtain DHS Suitability
- 6 years of directly relevant experience
- Experience and/or familiarity with one or more of the following: M365, Call Distribution Systems, Red Hat, Microsoft Windows (10, 11), VMware, SharePoint
- Experience with monitoring system health and status
- Experience documenting problems and resolutions through a tracking program
- Experience performing various administrative duties and provide technical assistance, with the supervision of a team leader to remotely located users
- Tier I experience: General troubleshooting, triage, or performance of specific tasks (i.e. user account creation, password resets/unlocks, share drive access, remote software installations)
- Experience interfacing with the following groups: software development, testing, integration, deployment, sustainment, maintenance, etc
- Experience working in an Agile environment
- Experience with ITIL methodology
- Experience and/or familiarity with one or more of the following shell scripts: Bourne, C, Krone, Bash, Perl, etc
- Experience and/or familiarity with one or more of the following: TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, storage arrays (RAID, Blades), etc
- Experience performing incident response (tiered support model), using an Incident Management System
- Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root cause analysis. Determine multi-user, multi-system correlations
- Experience interfacing directly with customer and program management team
- Experience providing status to program management and input to customer status reports
- HS diploma
- DoD 8570.1-M Compliance at IAT Level I
- Information Technology Infrastructure Library (ITIL) certification
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Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$98k-123k (estimate)
POST DATE
06/01/2024
EXPIRATION DATE
07/24/2024
WEBSITE
corps-solutions.com
HEADQUARTERS
STAFFORD, VA
SIZE
100 - 200
FOUNDED
2009
TYPE
Private
CEO
THOMAS KEOGH
REVENUE
$10M - $50M
INDUSTRY
Business Services
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About Corps Solutions
Corps Solutions is a provider of staff development, leadership training and other enterprise management solutions.
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