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Customer Success Manager
The Cortex Customer Success team works directly with our customers to define outcomes and deliver value through the adoption of our smart building analytics product. We are growing rapidly and looking for a Customer Success Manager (CSM) with a customer-first mentality that understands the value of cultivating relationships with our customers in order to drive business outcomes. You will engage with key decision-makers to drive adoption and customer retention. You will also work closely with our Sales and Product teams to manage the customer relationship across the entire customer journey. Experience in property management, commercial buildings, and/or commercial real estate property tech is highly desirable.
Who are we:
A Human-First organization that is passionate about creating the fastest and lowest-cost path to decarbonize buildings. Real estate is the single largest contributor to carbon emissions, with buildings and construction generating nearly 40% of global carbon emissions. As the wave of sustainability incentives and requirements sweep across the US and the world, buildings are going to be right in the middle of decarbonizing, and it’s happening now.
Last year we helped our clients save over 23,000 tons of CO2, which is the equivalent of taking over 13,000 cars off the road. Unlike our competitors, we require no new sensors, and no equipment upgrades. On average we see an 11% reduction in CO2 emissions for our clients. We are serving clients in 10 markets, including Canada, and serve some of the biggest brands in the market, including Empire State Realty Trust and Silverstein Properties.
Key Responsibilities include:
Drive key results:
Qualifications:
Benefits:
Cortex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Full Time
$123k-171k (estimate)
05/23/2024
07/22/2024
The following is the career advancement route for Strategic Customer Success Manager positions, which can be used as a reference in future career path planning. As a Strategic Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Strategic Customer Success Manager. You can explore the career advancement for a Strategic Customer Success Manager below and select your interested title to get hiring information.