4 Patient Care Navigator Jobs in Burlington, MA
Cortica is Hiring a Patient Care Navigator Near Burlington, MA
Under the general direction of the Cortica Head of Client Experience, the Care Navigator is responsible for guiding families through a broad range of Cortica services, information and ensuring the efficient scheduling focused on a positive, patient-centered experience. Collaborates with Cortica departments to meet patient expectations, achieve quality outcomes, and build a patient focused culture.
We are a rapidly growing healthcare company pioneering the most effective treatment methods for children with neurodevelopmental differences. Our mission is to design and deliver life-changing care – one child, one family, one community at a time. Ultimately, we envision a world that cultivates the full potential of every child. At Cortica, every team member is instrumental in helping us achieve our mission!
Our culture and values guide how we work and treat one another. Cortica celebrates diversity and fosters an inclusive environment, seeking ideas and opinions from everyone on the team. We safeguard equal rights and respect for all individuals, regardless of race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry, veteran status or other applicable, legally protected characteristics. All Cortica employment decisions are made based on an individual’s qualifications and ability to successfully perform the job responsibilities.
What will you do?
- Ensure caregivers are aware of their welcome visit appointments by sending reminders, manage welcome visit cancellations and arranges for substitute coverage as necessary
- Ensure caregivers have met the welcome visit requirements by completing their forms (i.e., NIF) and benefits checks have been successfully completed
- Represent Cortica principles in handling patient check in and check out via video conferencing software (i.e., Zoom), identifies barriers to caregivers engaging in telehealth and strategies to overcome those barriers
- Serve as primary point of contact for warm transfers from welcome visits, answering questions from caregivers, providing guidance, reviewing policies and next steps
- Schedule appointments based on welcome visit recommendations, consults and support services within established service standards, including ABA assessments, ADIR’s, developmental therapy evaluations, neurodevelopmental evaluations, and care plan meetings
- Review the clinical recommendations for services, cost estimates, guidelines, and policies (e.g., cancellation) with the caregivers and ensures a high level of understanding
- Serve as an essential link between patients and Cortica teams (i.e., billing, scheduling) acting as liaison to ensuring a high level of client support and ease of navigating the Cortica ecosystem
- Review the purpose and next steps for the whole child score card and questionnaire, ensuring it is completed on a timely basis
- Send summary of next steps including forms (DT eval) and information sheets
- Participate in projects to improve client experience, provides insights and feedback on enrollment and scheduling best practices, ensuring standard operating procedures are in place and up to date
- You have two years of customer care experience, preferred in a healthcare setting.
- You are customer service oriented –friendly, cheerful, and helpful to clients and others while following Cortica policies and procedures.
- You can collaborate cross-functionally to ensure the needs of the clients are being met, can identify opportunities to improve service and propose solutions to implement.
- You can research and problem-solve to determine appropriate solutions for clients, think proactively and set follow-ups as needed to ensure timely resolution.
- You have demonstrated communication and interpersonal skills sufficient to convey information in a clear, concise way, synthesizing information and presenting it to families and team members.
- You are skilled at using software and systems including electronic medical record systems, workflow management and Microsoft Office products.
- You have knowledge of HIPAA regulations to safeguard patient information.
- You possess a Bachelors’ Degree in a “Human Services” or related field (preferred).
The base pay range for this opening is $21.87 - $27.33. According to your skill level, relevant experience, education level, and location, you will receive compensation that fits appropriately within the range.
About CorticaCortica is a leading provider of advanced neurological therapies for children with autism and other developmental differences. We offer in-home, in-clinic, and telehealth services that empower families to achieve long-lasting, transformative results.
Job Summary
Full Time
Ancillary Healthcare
$55k-77k (estimate)
09/07/2024
10/03/2024
corticacare.com
SAN DIEGO, CA
25 - 50
2014
GEMMA ENGLISH
$5M - $10M
Ancillary Healthcare
Related Companies
About Cortica
Cortica is a rapidly growing healthcare company pioneering a unique and effective approach to treating neurodevelopmental conditions including autism spectrum disorder, speech and language delays, sensory processing disorder and other conditions that impact brain development. Harnessing insights and technologies from emerging neuroscience, Cortica brings together clinical specialists from a range of disciplines to design and deliver comprehensive care to children with developmental differences. Cortica's treatment model coordinates a multidisciplinary team of clinicians with the common goals o...f fostering the child's holistic development and empowering family members. An inside out component focuses on improving the health of the body through medical diagnosis and treatment, nutrition, supplements, neurofeedback, and other strategies. Simultaneously, an outside-in component optimizes the environment, learning opportunities, and overall experiences of the child through speech and language therapy, neurological music therapy, occupational therapy, a progressive model of Applied Behavioral Analysis, and parent education. More than simply bringing these services under one roof, specialists at Cortica collaborate to achieve a common understanding of each patient, develop individually tailored treatment plans, and coordinate care that evolves to match the child's progress.
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The job skills required for Patient Care Navigator include Customer Service, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Care Navigator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Care Navigator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Care Navigator positions, which can be used as a reference in future career path planning. As a Patient Care Navigator, it can be promoted into senior positions as an Infection Control Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Care Navigator. You can explore the career advancement for a Patient Care Navigator below and select your interested title to get hiring information.
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