The Senior Service Manager is responsible for maintaining the physical integrity of the community, leading the maintenance team, and partnering with the Community Manager to maximize renewal and leasing opportunities. The Service Manager will ensure that all duties are carried out with safety first and while adhering to maintenance policies and procedures

The Overseer

• Schedule, delegate, and perform minor and routine maintenance on all appropriate equipment on a regular basis
• Oversee and inspect the work performed by two or more full-time Service Technicians; administer disciplinary actions and/or development plans as necessary
• Assist Service Technicians in identifying, diagnosing, repairing, and resolving issues related electrical, plumbing, A/C and heating systems, appliances, stairs, railings, gas fixtures, carpet, tiles, flooring, etc.

The Educator

• Hire, terminate, train, manage, and lead all maintenance staff to achieve the operational and financial goals of your assigned community; oversee the pre-employment interview process, new associate onboarding, formal and informal performance management processes, and development and succession planning
• Conduct all business in accordance with company policies and procedures and all state and federal laws (such as ADA, Fair Housing, OSHA, HAZCOM Program Lead Based Paint, etc.)
• Implement and manage the system for handling resident service requests, completing all requests within 24 hours when possible; schedule the on-call rotation for the staff and assist with on-call service as necessary
• Keep all safety material current and readily accessible, including MSDS sheets, HAZCOM recordkeeping, Lead Based Paint, Mold & Mildew, Pool log, Refrigerant log, EPA regulations, and OSHA requirements; stay aware of the condition of physical property throughout the community and immediately correct unsafe conditions

The Team Player

• Maintain accurate records of preventive maintenance, service requests, and make ready status of all vacant apartments; maintain expenditures in line with the budget unless prior approval from the Community Manager and Area Operations Manager has been obtained
• Conduct all business and identify all utility meter cutoffs, apartment and fixture cutoffs, and sewer clean-outs; prepare maps indicating the same
• Maintain adequate inventory of spare parts and maintenance materials to handle most common repairs and situations
• Assist in keeping the grounds neat and free of litter, using rakes, sweeps, and shovels as circumstances warrant.

The Impact You Can Make

• Residents feel completely confident that all community maintenance issues will be repaired quickly and effectively.
• Service requests are at an all-time low, thanks to all your preventive maintenance and quick repairs.
• Renewals have skyrocketed because life at your community is so worry-free - residents feel like they're on one giant "staycation."

• 5-6 years of experience in carpentry, plumbing, and/or electrical repair; experience in the multifamily industry preferred
• High school diploma or equivalent; technical degree or some college preferred
• Ability to plan and multitask in a fast-paced environment while acting as a mentor and leader for other Service Technicians
• Current, valid Class E driver’s license
• Current EPA, CPO, and HVAC certifications
• Knowledgeable of pertinent laws, including EPA and OSHA regulations
• Ability to interact with customers professionally and enthusiastically
• Capacity to read, interpret and apply written instructions for repair and maintenance of equipment
• Ability to work day, weekend, and evening hours as required

• Pay: $65,000-$75,000/Annually 

• Depending on the position offered, regular full-time and part-time team members are eligible to participate in a bonus program in addition to their base salary or hourly rate.
• Benefits: Cortland offers a comprehensive benefits package including medical, dental, vision, life and disability benefits, time off, 401(k) participation, voluntary supplemental life insurance, and a 20% rent discount on Cortland-owned communities according to occupancy thresholds. Paid time off is offered for full-time corporate associates according to the Flexible Time Off policy. Paid time off is offered for full-time community associates and hourly corporate associates according to our Regular Time Off policy. Parental leave is offered for all full-time and salaried corporate positions.