The Capture Center Specialist is responsible for quality and process management of our processing of invoices and medical bills for our customers. Depending on the department, this processing might include picking up, receiving, and preparing customer mail for scan; scanning documents on high speed scanners; performing quality checks on the data record associated with documents; interacting with electronic documents in line with our product line expectations; ensuring our final processed work is delivered successfully to our customers; and/or making outbound phone calls to medical providers’ front desks to perform provider demographics verifications. 

This position will work in office, reporting to our Dublin, OH office.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Identifying and indexing all incoming faxes to the appropriate file, on a daily and timely basis
• Scans paper documents and completes imaging process
• Follows document destruction procedures
• Adheres to HIPPA and other sensitive data regulations, policies, and procedures
• Process information by compiling, coding, categorizing, and verifying information and data
• Photocopying of original two-sided documents to covert to one sided documents
• Opens and sorts incoming paper mail
• Identify and classify documents or other electronic content according to characteristics such as document type, function, or other classification
• Retrieves images
• Operates data capture equipment safely
• Operates data capture technology to import digitized documents into document management system
• Search electronic sources, such as databases or repositories, or manual sources for information
• Follow clearly established and defined procedures and know when to escalate for higher review
• Challenges include complete high volumes of work while meeting quality, productivity, and timeliness standards
• Additional duties as required

KNOWLEDGE & SKILLS:

• Excellent written and verbal communication
• Intermediate Microsoft Office suite skills
• Ability to work independently and in a team environment
• Attention to detail, organizational ability, and time management skills
• Learning agility: able to learn, adapt, unlearn, and relearn to keep up with changing conditions

EDUCATION & EXPERIENCE:

• High school diploma or GED
• Six months experience in a service type office or customer service preferred
• For Document Control department: valid driver’s license and clear DMV background check
• For Intracompany Services department: comfort making regular outbound business phone calls to administrative professionals for provider demographics verification

PAY RANGE:

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

Pay Range: $12.46 - $21.81 per hour

A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management

ABOUT CORVEL

CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.