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** Customer Service Rep I - Bilingual English and Spanish**
**Job Category****:** Administrative (Field) **Requisition Number****:** CUSTO004726 Showing 1 location **Job Details**
**Description**
**JOB SUMMARY:**
Responsible for addressing client, patient and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions. Intake representative will gather information from either the injured worker, employer or attorney and then input information into system for the scheduling assistant to make appointments for necessary treatment.
**ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:**
* Provide quality telephonic and email customer service including inbound and outbound messages.
* Receive and respond to daily emails and correspondence.
* Requires regular and consistent attendance.
* Additional duties as assigned.
**KNOWLEDGE & PREREQUISITE SKILLS:**
* Effective multi-tasking skills in a high-volume, fast-paced, team-oriented environment.
* Excellent written and verbal communication skills.
* Computer proficiency and technical aptitude with the ability to utilize MS Office including Outlook and Excel.
**EDUCATION/EXPERIENCE:**
* High school diploma or equivalent
* Customer service experience
* Strong and consistent work history
* Bilingual - fluent in both English and Spanish
**Qualifications**
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**Motivations**
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Full Time
$40k-50k (estimate)
06/22/2024
07/11/2024
corvel.com
RANCHO CUCAMONGA, CA
3,000 - 7,500
1987
LORIE GONZALEZ
$500M - $1B
Business Services
Responsive Solutions Reimagined. CorVel is a leader of risk and healthcare management solutions to employers, third party administrators, insurance companies and government agencies. We are publicly traded (NASDAQ:CRVL) and annual revenues exceeded $595 million in FY2019. Our continued customer growth is a testament to our financial stability and our significant investments in new systems and technologies allows us to continue to deliver industry-leading solutions to the marketplace. CorVel has approximately 3,500 associates who serve customers through a national branch office network covering... all 50 states.
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