Cosmetic Physician Partners has established a chain of medical aesthetic clinics throughout the United States. Our mission is to offer exceptional leadership, support services, and an unparalleled brand experience to deliver remarkable outcomes. Our ultimate aim is to improve the quality of life for both our clients and team members.
We are currently seeking a Part-Time Front Desk Receptionist for a highly recognized and sought-after MedSpa located in Des Moines, IA,
The reception position requires someone who is kind, caring and passionate about aesthetics and customer service. This person will accel if they enjoy working with guests in person, on the phone and via email to meet all of their scheduling, payment and general needs. It is imperative that this person be dedicated to proving effective communication between guest and provider to help the clinic run efficiently.
WORK SCHEDULE: 24 hours/week with a 30-minute break each shift.

• Monday & Tuesday 11:30-6pm
• Thursday & Friday 10:30-5:00pm
• Rotating 1 Saturday/month 9:00-4:00

QUALIFICATIONS:

• At least 2 years experience in a similar capacity involving direct communications with the public and/or clients, preferably in a retail or hospitality setting
• High school graduate required
• Computer/phone/typing experience required
• Trustworthy and responsible
• Excellent telephone etiquette and communication skills
• Warm, enthusiastic, and hospitable personal manner
• Outstanding listening skills and ability to empathize with others
• Good organizational skills and detail orientation
• Confidence and experience in dealing with client relations and complaints
• Appropriate sense of discretion in dealing with varied and difficult situations
• Ability to convey a positive attitude in all dealing with others, whether clients or staff members

KEY RESPONSIBILITIES:

• Warmly greet and assist clients with check-in, billing, and check-out process
• Provide and verify all paperwork is completed by client
• Receive incoming telephone calls promptly and politely, practicing proper phone etiquette
• Explain specific spa treatments and services and advise clients in choosing the best services for them based on their needs and interests
• Accurately book, change and cancel spa appointments
• Assist and educate clients with spa retail purchases
• Possess a thorough sales knowledge of all spa and clinic services, rates and retail product costs
• Assist spa guests by giving guests their towel wrap, robe and sandals and get them settled in the locker room; explain and tour amenities
• Maintain a thorough knowledge of general facility programs and services, and be able to explain them to clients
• Make reminder phone calls to clients about their appointments
• Escort clients to appropriate locations or services
• Assist clients with special requests and provide hospitality services as directed, such as water, tea service, etc
• Maintain control of point-of-sale area and follow established guidelines for payment/sale process
• Accurately promote and provide detailed descriptions of retail products, sales and special promotions

ADDITIONAL RESPONSIBILITES:

• Follow-up on product sales recommendations by aestheticians and therapists and sell retail products to interested clients at reception desk
• Maintain inventory of brochure material in client areas as necessary
• Maintain retail inventory in retail area as necessary
• Maintain orderliness and cleanliness of retail area
• Keep Spa Reception Desk and lobby reception areas immaculate
• Attend staff meetings as requested by the Spa Manager
• Be flexible with your schedule, supporting the needs of the clinic and spa
• Protect the privacy of all clients and handle with discretion any information they may provide to the spa
• Maintain a presence of calm composure, even in the most stressful situations
• Be ready to assist any staff member or client who needs help in a genuinely friendly manner
• Alert Desk Supervisor or Spa Manager to potential problems or concerns
• Work diligently to support the Coachlight Clinic & Spa hospitality and team philosophy throughout the facility
• Comply with all departmental and company policies including HIPAA
• Maintain confidentiality of all Coachlight Clinic & Spa proprietary information
• Resolve client complaints in a manner which promotes positive client relations
• Maintains proper office opening and closing procedures (if requested)

NOTE: All duties and requirements stated above are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the staff occupying this position. Staff members may be required to perform other job-related duties by their supervisor.
Compensation:

• Pay Range: $20/hr

Cosmetic Physician Partners, LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.Powered by JazzHR
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