**Customer Service Representative Job Description** *About Us* Cosmos Solutions is a leading company in the customer service industry, dedicated to providing exceptional support to our clients. We pride ourselves on our professional and dynamic work environment. *Job Summary* We are currently seeking a dedicated Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, a passion for assisting customers, and a drive to excel in a fast-paced setting. As a Customer Service Representative, you will be responsible for handling inbound and outbound calls, data entry tasks, and providing top-notch customer service. *Duties* - Answer incoming customer inquiries via phone and email in a courteous and professional manner - Conduct outbound calls to follow up with customers or promote new products/services - Perform data entry accurately and efficiently to update customer information - Assist customers in English and Spanish languages - Utilize strong sales skills for upselling products or services - Analyze customer needs and provide appropriate solutions - Communicate effectively with customers to ensure satisfaction *Qualifications* - Fluency in English and Spanish is required - Previous experience in customer service or sales is preferred - Proficiency in data entry tasks - Bilingual skills are a plus - Ability to upsell products effectively - Strong analytical skills - Excellent communication skills Note: This job description outlines the primary duties and qualifications expected of the Customer Service Representative role at Cosmos Solutions. It is not an exhaustive list of all responsibilities or skills required for the position.

Job Type: Full-time

Pay: $18.53 - $22.00 per hour

Benefits:

• Paid time off

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Commute:

• Monroe Township, NJ (Preferred)

Ability to Relocate:

• Monroe Township, NJ: Relocate before starting work (Required)

Work Location: In person