23 Member Services Lead Qualification Specialist Jobs in Richmond, VA
SORT BY
U
V
R
C
C
W
S
U
U
Y
Y
Y
Y
Y
Y
B
E
EMS of Virginia (Educating, Mentoring, Success)
Richmond, VA | Full Time
$66k-86k (estimate)
2 Weeks Ago
C
C
M
D
Member Services Lead Qualification Specialist
$60k-78k (estimate)
Full Time
6 Days Ago
CoStar Group is Hiring a Member Services Lead Qualification Specialist Near Richmond, VA
Job DescriptionCompany IntroCoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
CoStarCoStar is the global leader in commercial real estate information, analytics and news. Commercial Real Estate industry professionals around the globe use CoStar to access the most comprehensive data to make decisions with confidence. CoStar delivers immediate, verified commercial real estate information on over 5.9 million properties across every market.
About This RoleThe role of the Member Service Lead Qualification Specialist plays a pivotal role in ensuring we are yielding highly intent leads to our Member Agents. In this role, you will engage with high-priority inbound leads with the mission of qualifying and dispositioning the potential buyer or seller to then yield via warm transfer (based on predefined selections) to our member agents. You will be talking to potential home buyers and sellers as well as Residential Real Estate Agents, and Brokers.
What You Will Do
We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.
Our Benefits Package Includes (but Is Not Limited To)
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
CoStarCoStar is the global leader in commercial real estate information, analytics and news. Commercial Real Estate industry professionals around the globe use CoStar to access the most comprehensive data to make decisions with confidence. CoStar delivers immediate, verified commercial real estate information on over 5.9 million properties across every market.
About This RoleThe role of the Member Service Lead Qualification Specialist plays a pivotal role in ensuring we are yielding highly intent leads to our Member Agents. In this role, you will engage with high-priority inbound leads with the mission of qualifying and dispositioning the potential buyer or seller to then yield via warm transfer (based on predefined selections) to our member agents. You will be talking to potential home buyers and sellers as well as Residential Real Estate Agents, and Brokers.
What You Will Do
- Conduct comprehensive vetting of leads received through outbound and inbound phone calls, as well as emails, to ensure they meet our qualification criteria.
- Intercept and manage inbound calls on behalf of member agents. Perform thorough vetting during these calls to assess the quality and potential of the leads.
- Engage directly with consumers interested in the home buying and selling process to effectively connect them to our member agents.
- Use established criteria and tools to assess the potential of each lead and determine their suitability. Analyze responses and data to ensure the leads are credible and meet the requirements of our member agents.
- Ensure only qualified leads are forwarded to member agents, providing them with a streamlined and effective lead generation process.
- Deliver a summary of the opportunity and background of client needs/expectations with Member Agents via their preselected preferred channels of communication
- Utilize consumer and client feedback to optimize and enhance product offerings
- Take part in continuous professional development opportunities, world class training, coaching, and mentorship with access to industry leading research and thought leadership
- Bachelor's degree from an accredited, not-for-profit University or College.
- A track record of commitment to prior employers.
- At least 2 years of professional experience.
- Proven experience in a lead generation, sales, or customer service role, preferably in the real estate industry.
- Strong time management skills and very detailed oriented.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Excellent communication skills, both written and verbal, with the ability to effectively interview and assess potential leads.
- Strong analytical skills with attention to detail for evaluating lead quality.
- A customer-focused approach with a commitment to providing high-quality support to both leads and member agents.
- Knowledge of Windows, Apple OS, Microsoft Office, and Internet applications.
- A proactive and positive attitude, with a commitment to providing exceptional customer service.
- Enjoys working independently and as part of a team.
- Ability to work some nights and weekends.
- Evidence of strong academic performance in college.
We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.
Our Benefits Package Includes (but Is Not Limited To)
- Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
- Life, legal, and supplementary insurance
- Virtual and in person mental health counseling services for individuals and family
- 401(K) retirement plan with matching contributions
- Employee stock purchase plan
- Paid time off
- Tuition reimbursement
- Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing
Job Summary
JOB TYPE
Full Time
SALARY
$60k-78k (estimate)
POST DATE
09/11/2024
EXPIRATION DATE
10/06/2024
WEBSITE
costargroup.com
HEADQUARTERS
WASHINGTON, DC
SIZE
3,000 - 7,500
FOUNDED
1987
TYPE
Public
CEO
ANDREW FLORANCE
REVENUE
$50M - $200M
Related Companies
About CoStar Group
CoStar Group is a District of Columbia-based real estate information company that provides commercial real estate research, analytics, marketing, and related services.
Show more
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
