Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed. As proof, Costco ranks eighth in Forbes “World’s Best Employers”.

This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others. 

Come join the Costco Wholesale IT family. Costco IT is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees.

Billing Operations Analysts oversee the accuracy of all monthly infrastructure and network accounts to ensure they are paid and managed in an effective, efficient and timely manner. They verify and monitor accounts, provision and disconnect services, authenticate invoices and dispute charges, and work with accounting. Billing Operations Analysts work closely with our vendors, carriers, warehouses and internal IT teams to research issues and discrepancies. They analyze current and past budgets, prepare and justify budget requests, and allocate expenses to the proper accounts. Billing Operations Analysts are focused on network and infrastructure bill management which includes billing review, allocation, processing, payment tracking, researching discrepancies, and working with vendors for credits owed.

If you want to be a part of one of the worldwide BEST companies “to work for”, simply apply and let your career be reimagined.

ROLE

●Reconciles, supports, and processes statements of work, exhibits, amendments, addendums, etc. for new devices or contracts.

●Records and allocates charges to the appropriate location and department.

●Creates budgeting worksheets, and prepares monthly and annual executive summaries of charges for Management.

●Evaluates and monitors contracts to ensure vendors comply with business needs and all contractual terms and conditions.

●Automates scripts for billing operations, billing configurations, and billing applications.

●Prepares/Processes invoices and required PO's.

●Analyzes monthly billing details for discrepancies.

●Monitors billing accounts for outstanding and questionable charges.

●Investigates and explains charges for unconsolidated bills.

●Verifies accuracy with appropriate IT Stakeholders.

●Identifies and resolves problems often anticipating issues before they occur or before they grow; develops and evaluates options and implements solutions.

●Identifies opportunities for streamlining and increasing effectiveness through continuous process improvement.

●Investigates and solves all account issues for infrastructure network accounts for wireless, fiber, satellite, data, and telecom.

●Utilizes and maintains Costco systems, the MTS System, and Costco tools daily to manage and execute the work.

●Meets daily with the vendor providers of these network services, accounts, and connections.

●Responds and resolves network account assignments: moves, adds, changes, and disconnects.

●Resolves and adds new services while terminating other services.

●Validates that costs assigned to each service is in compliance with contracts, projects, and statements of work.

●Works with Networking and Telecom and other Infrastructure stakeholders to resolve issues and determine projects’ status of all ongoing work, upgrades, and new warehouse services, and scheduled terminations.

●Issues problem tickets with vendors to solve disputes for start dates, end dates, transfer dates, of charges for services, or overcharges for services; consistently follows up.

●Manages and tracks cost savings by actively pursuing credits and applying credits for the correct accounts, with all service vendors, correcting service fee errors and disputing late fees for mis-applied funds by vendor or vendors’ failure to post payments on time.

●Validates and verifies all necessary documentation and engages with all appropriate parties to investigate and resolve issues.

●Ensures a clear understanding of the issues, tasks assigned with the ability to resolve issues on time each month.

●Ensures and follows up on any requests or inquiries in a timely fashion, meeting or exceeding customer expectations.

●Follows up often with suppliers, service providers, and customers, anticipating issues before they occur, and evaluates options for resolution and implements solutions.

●Provides status to management and escalates issues to management in a timely manner.

●Follows up with Accounts Payable to monitor timely monthly payment processing for all accounts.

●Stays in compliance with all Costco policies and procedures.

REQUIRED

●2-5 years’ working knowledge of telecom, networking service providers, carriers or infrastructure systems.

●2-5 years’ working knowledge of contracts, cost management, and general accounting practices.

●Proficient in the use of spreadsheets, word processing tools, communication tools, and meeting management.

●Positive attitude; ability to work independently, self-motivated.

●Previous experience successfully managing multiple suppliers, problems, projects, and tasks at a high volume.

●Previous experience demonstrating ability to track and evaluate status of multiple problems, projects, issues, and tasks.

●Demonstrated efficiencies in problem-solving, critical thinking, and effective research; ability to resolve issues.

●Strong attention to detail, with the ability to work under very tight timelines.

●Proven strong verbal and written communication skills, with the ability to adjust communication to a particular situation and to all levels of senior management, management, employees, and outside suppliers.

●History of providing superior customer service over the phone, email, in video meetings, in person, and to management.

●Able to work well in pressure situations with tight deadlines, while collaborating with peers and IT team interaction.

●Flexible, adaptable to changes; experience in a fast-pace, high volume work environment; excellent organizational skills.

●Willingness to take direction and coaching.

Recommended

●2- 5 years’ previous experience with infrastructure or network service providers: Telecom, Wireless, Fiber, Satellite, Data.

●2- 5 years’ previous analysis experience in supplier cost management and billing analysis associated with provider contracts.

●2- 5 years’ Financial Accounting experience.

●Previous contract compliance experience for network services or similar IT services.

●Demonstrated success in managing many issues, tickets, and problems monthly and resolving in a timely basis.

●Demonstrated experience working with many different stakeholders and multiple levels of management.

●Excels at developing, investigating, and solving data and account issues with financial analysis.

●Previous knowledge and skills associated with supplier management in contract management, technical services.

●Knowledge and experience with ERP financial systems and other IT system tools.

Required Documents

● Cover Letter

● Resume

California applicants, please click hereto review the Costco Applicant Privacy Notice.

Pay Range: $38.46 - $50.48

We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.

Costco is committed to a diverse and inclusive workplace. Costco is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to IT-Recruiting@costco.com

If hired, you will be required to provide proof of authorization to work in the United States. Applicants and employees for this position will not be sponsored for work authorization, including, but not limited to H1-B visas.