Job Type

Full-time
Description
Responsible for assisting the patient with all aspects of pre-operative preparations in order to promote patient-confidence in their medical care and make the surgical experience as smooth as possible.
ESSENTIAL SKILLS AND ABILITIES:

• Excellent communication and interpersonal skills.
• Well-organized, with strong attention to detail.
• Good problem solving skills.
• Ability to manage multiple tasks simultaneously.
• Comprehension of medical terminology.
• Have a basic knowledge of equipment and supplies necessary to surgery.
• Knowledge of common prescription medications and their relationship to surgery.
• A demonstrated ability to meet deadlines.
• Ability to work independently and as a team member.
• Computer literate.
• Able to meet surgical scheduling volumes.
• Perform other duties as assigned.

Job Responsibilities:

• Schedule all patient surgeries and pre-operative appointments, including those with the patient's surgical facility and ophthalmologist.
• Schedule post-operative appointments as appropriate, including those with the referring optometrist.
• Arrange patient transportation, if necessary.
• Notify patient of all scheduled appointments.
• Prepare surgery packets and post-op kits.
• Send appropriate H&P forms as well as lab, EKG, and radiology needs to primary care physician.
• Prepare all pertinent information for upcoming surgery, such as bookings, lens orders, insurance, H&Ps and signed consent forms, and transfer to surgical facilities.
• Answer all telephone inquiries from patients, their families, or primary care physicians concerning surgery and/or related concerns.
• Perform pre-operative counseling appointments as needed.
• Explain patient lens options and collect appropriate fees prior to surgery.
• Arrange financing or assist patient with various agencies for financial assistance.
• Ensure charts are to Dr. at least 1 week prior to that final lens powers can be sent to the surgery center at least 3 week days prior to surgery.
• Be sure that all surgery packets for Dr. are to the surgery center at least 2 week days prior to the surgery day.
• Obtain all H & P forms and payments for Dr. at least 1 week prior to surgery.
• Complete Post op phone calls for Dr. surgery patients including making a telephone encounter and emailing Dr. when complete.
• Be ambassador for practice.
• Assist other areas of the practice as needed.

Schedule: •Day shift •Monday - Friday 7:45 am - 5pm
Requirements
Knowledge, skills, and experience:

• High school diploma.
• Outstanding interpersonal skills as well as a neat and professional appearance.
• Two years of specialized ophthalmic experience.
• Degree of supervision (i.e., direct, indirect), independence and discretion:
• Position requires a great deal of initiative and the flexibility to handle multiple tasks simultaneously.
• Employee must comply by state/national guidelines to maintain patient confidentiality.
• Given the level of training and experience required in this position, the employee will be expected to work independently.

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