We are looking for a Customer Service Representative and Logistics Support to help run our client's post-sale needs efficiently and according to deadlines. The primary responsibility of this role includes managing customer post-sale inquiries via calls and email, which range from simple to complex, across a wide spectrum of topics, as well as processing payments and providing order status updates and shipment confirmations. Customer Service Representatives must excel at cross-functional collaboration, both internally and externally with business partners, to ensure that customer orders are accurately fulfilled and customer issues are resolved promptly and appropriately.

Ultimately, you will ensure our customers receive the right orders on time, that invoices are paid, resolve any concerns, and provide excellent customer service. Maintain shipment records in digital databases, be highly organized, detail-oriented, and able to communicate and manage the flow of incoming and outgoing goods with minimal supervision. 

Responsibilities

• Request shipping quotes and confirm quotes with customers
• Plan shipments based on sales, product availability, and customer requests
• Track orders to ensure timely deliveries
• Preparing and maintaining shipment paperwork, records, and digital databases.
• Keep track of incoming and outgoing orders
• Liaising with vendors and carrier services to coordinate logistics and timelines
• Assisting customers with scheduling, order status, and resolving shipment issues and complaints.
• Communicate delivery requirements for efficient management of our drivers and warehouse staff
• Oversee the levels of office supplies and stock and place orders as needed
• Keep track of shipping estimates and expenses

Requirements and skills

• Must have 1-3 years experience in a logistics role (not Fedex and UPS)
• High school diploma or GED with at least three years of experience in retail customer service role and management of incoming and outgoing of goods, or similar.
• Italian speaking a plus
• Basic accounting knowledge
• Excellent organizational and time-management skills
•  Proficiency in IOS and database management.
• Knowledge of inventory management and logistics elements.
• Strong organizational and time management skills.
• Customer service skills
• Good communication skills
• Ability to work in a fast-paced and time-sensitive environment
• Attention to detail is essential
• You have to love moving pieces, data management, and getting things done.

Benefits:

-Job Growth

-Training and development

ABOUT THE COMPANY

Cosulich Interiors & Antiques is a small family-run business in retail one-of-a-kind vintage and contemporary Italian home furnishings (Lighting, Furniture, Decor, and Art) based in New York, NY. We are a fast-paced, on-demand, customer-centric, and collaborative environment.

Our goal is to offer interior designers and architectural professionals unique artistic pieces as well as a customizable line, by collaborating with various artisans in Italy and focusing on the highest level of craftsmanship and tradition with a very personalized stellar customer service.

Our work environment is an open space office showroom open to the public.

WEBSITE: Cosulichinteriors.com