Overview: We are seeking a dedicated Senior Case Manager - Supervisor to join our dynamic team. This role is essential for ensuring effective operation and coordination of services in our Senior Services Program, in line with the standards of the Department for the Aging (DFTA) and our organization's policies. The ideal candidate will possess a combination of clinical expertise, leadership skills, and a passion for working with older adults.

Responsibilities:

• Supervise 4 Senior Case Mangers
• Provide training to new staff members
• Directs case managers in developing corrective action plans in ongoing case management files, incident reports and in-home visit reports
• Conduct new case assignments for social services staff caseload, including reassignments of terminated/resigned employees
• Lead monthly group supervision and case conferences on weekly basis on key client cases, maintain documentation of provided supervision sessions
• Supervise staff and volunteers on telephone reassurance, escort, friendly visiting and coordinate recordkeeping of services and document their activity if necessary
• Assist Social Work staff with referral processes, crisis intervention, coordination of care, and connections to community providers
• Review case records to ensure that services are provided according to the assessed care plan and DFTA standards
• Participate in DFTA program assessments (audits), improvement plans, and corrective action plans
• Assist in development and revision of COPO’s policies and procedures
• Analyze program data to identify trends, areas for improvement, and report these findings to senior management.
• Provide clinical support and guidance to Aging Services social work staff, and interns
• Supervise and train MSW interns for the agency/program/clients
• Lead and participate in professional development workshops and seminars to stay current with industry standards and advancements.
• Develop and maintain a comprehensive resource library for staff and clients, including relevant literature, tools, and community resources.
• Collaborate with Older Adults Program Director staff for efficient and effective site operation and coordination of services.
• Manage Adult Protective Services clients as needed
• Conduct HV as needed

Qualifications:

• Master’s degree in Social Work or a related field preferred.
• Proven experience working with older adults.
• Supervisory experience or at least 5 years of field experience.
• Familiarity with DFTA and DFTA Senior Centers strongly preferred.
• Demonstrated experience in program development.
• Bilingual abilities preferred.
• Excellent oral and written communication skills.
• Ability to work both independently and as part of a team.
• Strong organizational skills with the capacity to take initiative, problem solve, prioritize duties, and adapt in a fast-paced environment.
• Attention to detail and ability to meet deadlines.
• Knowledge of Excel, Word, and STARS/Peer Place Program preferred
• Ability to critically analyze data and prepare comprehensive reports.
• Commitment to ongoing professional development and learning.
• Cultural competency and sensitivity to the needs of a diverse client population.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person