What are the responsibilities and job description for the Hotel General Manager position at Country Inn and Suites?
Overview
We are seeking a dynamic and experienced Hotel General Manager to lead our team and ensure exceptional guest experiences at our hotel. The ideal candidate will possess strong leadership skills, a deep understanding of hotel operations, and a passion for customer service. As the General Manager, you will be responsible for overseeing all aspects of the hotel, from guest relations to staff management, ensuring that our guests receive the highest level of service.
Responsibilities
- Oversee daily hotel operations to ensure smooth functioning and high standards of service.
- Manage guest relations by addressing inquiries, resolving complaints, and ensuring satisfaction.
- Supervise front desk operations, including check-in/check-out processes and phone systems management.
- Lead and mentor staff across various departments, fostering a positive work environment.
- Collaborate with human resources to recruit, train, and develop team members.
- Implement strategies to enhance guest experiences and increase hotel occupancy rates.
- Monitor financial performance and assist in budgeting and forecasting activities.
- Ensure compliance with health and safety regulations while maintaining hotel standards.
Experience
- Proven experience in hotel management or a similar role within the hospitality industry.
- Strong customer service skills with a focus on guest satisfaction.
- Experience in supervising staff and managing diverse teams effectively.
- Proficiency in using hotel management software and phone systems.
Join us in creating memorable experiences for our guests while leading a dedicated team committed to excellence in hospitality.
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Expected hours: 45 per week
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
Schedule:
- Day shift
- On call
- Weekends as needed
Experience:
- Hotel management: 1 year (Preferred)
- Hospitality: 1 year (Required)
Ability to Commute:
- Sidney, NE 69162 (Preferred)
Ability to Relocate:
- Sidney, NE 69162: Relocate before starting work (Required)
Work Location: In person
Salary : $21 - $24