Emergency Dispatcher

MARQUETTE COUNTY-To apply please complete the application available on our website: www.co.marquette.mi.us

EMERGENCY DISPATCHER

Central Dispatch C6 / N5

Non-Exempt $21.85 - $24.50

Central Dispatch Supervisor POAM – Central Dispatch

Under the supervision of the Central Dispatch Manager and Supervisor, receive 911 and administration calls; and dispatches law enforcement officers, fire departments, emergency medical services throughout the Marquette County. Maintains radio communications with patrol units, specialty laws units (UPSET, Homeland Security Team, & SWAT), fire units, ems units, operates CAD, EMD, Texty, Rave, TLO, and a LEIN terminal, and searches and provides necessary information to officers.

1. Receives calls for emergency police services, collects necessary information on location, nature of incident and status, information on suspects, weapons, and other information. Determines the priority of the call, which agency should respond, and whether the call requires more than one police unit.

2. Receives calls for emergency fire and ambulance, collects necessary information on location, nature of the incident, status, and other vital information, and dispatches to appropriate department.

3. Operates a Computer Aided Dispatch system and various other related telecommunications equipment. Dispatches appropriate unit(s) by priority and availability, utilizing familiarity with several radio frequencies, and the ability to tone out or page the appropriate agency. Communicates with field units using the appropriate terminology.

4. Keeps callers on phone as appropriate to provide status information on incident, provide instructions on medical situation prior to the arrival of emergency medical personnel, or otherwise assist in or stabilize an emergency situation. Asks questions according to medical priority program prior to arrival of emergency units.

5. Maintains knowledge of the location of cities, townships, and State/Michigan highways, county roads, streets and jurisdiction limits, hospitals, schools, major public and private buildings, housing areas, road and street construction, detours and other information that may impact emergency vehicle routing.

6. Monitors the movement of all law enforcement officers, status and maintains continual awareness of their location.

7. Assists departmental and other law enforcement personnel by making telephone calls to obtain information and call utility companies, wreckers, and others.

8. Operates a LEIN computer terminal to obtain information on subjects, vehicles, CCH, and other information and relay to officers in the field. Enters warrants, information on vehicles and stolen articles, and other data for agencies that do not have their own LEIN terminals, and enters personal protection orders, missing/endangered, for the County.

9. Serves as back up to front desk for non-emergency telephone lines, includes answering lines, responding to inquiries, directing calls, and taking messages.

10. Dispatches calls for various other PSAP’s and agencies such as Federal Law Enforcement, Coast Guard, Departments of Corrections and Michigan DNR Law & Fire. May dispatch calls for law enforcement agencies outside the County as necessary. Communicates with utility companies by telephone and the Road Commission by telephone and radio during various incidents.

11. Operates the computer system involved with maintain records. Inputs data on call, time of actions, and other relevant information.

12. Operates a variety of other equipment such as TTY, paging devices for volunteer agencies, play back device, national weather emergency warning system, fax machine, and other electronic/computerized equipment.

13. Performs a variety of administrative support tasks including keeping records and daily logs, typing, filing, and copying of reports and other documents.

14. Attends training as assigned to maintain and improve proficiency and comply with current and/or future standards/certifications/ continuing education credits.

This list may not be inclusive of the total scope of job functions to be performed. Duties and responsibilities may be added, deleted, or modified at any time.

Education: High school diploma or equivalent.

Experience: One-year experience in a capacity requiring dealing with the public, preferably in a communications/telephone capacity. Some prior data entry or related computer experience with systems similar to that used at the dispatch center.

Other Requirements:

· Must complete LEIN operator training, emergency medical training (EMD), CPR/AED, 40-hour Basic dispatch course, 40-hour advanced dispatch course and complete appropriate training related to incident command ICS 100, 200, 700, & 800 all within one year of employment.

· Must complete and pass a 20-week internal training program made up of three 6-week phases and a 2-week shadow phase.

· Basic typing ability.

· Ability to multi-task.

The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job-related selection or promotional criteria.

Physical Requirements:

· Ability to withstand prolonged periods of sitting.

· Ability to operate radio, telephone, and other telecommunications equipment.

· Ability to enter and retrieve information from a computer terminal.

· Ability to bend, stoop, and reach in order to operate equipment and perform other functions.

This job requires the ability to perform the essential functions contained in this description. These include, but are not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants unable to fulfill one or more of these requirements.

Working Conditions:

· Works in dispatch center.

· Works in area with radio, phone, and telecommunications equipment for prolonged periods.

· Ability to work varying shifts in a 24-hour day operations.

Job Type: Full-time

Pay: From $21.85 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 12 hour shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• On call
• Overtime

Work Location: In person

Salary : $22 - $25