** Customer Service Rep (CSR) For Advance Customer Service Team (ACT)**

**Job Category****:** Marketing **Requisition Number****:** EBUSI001364 Showing 1 location **Job Details**

**Description**

As a member of our ACT (Advance Customer-Service Team) you must be an active listener and skilled problem solver to offer quick and accurate assistance to our online customer inquiries though multiple channels. The candidate must be a self-motivated individual who loves the digital business world, with a strong eye for detail and commercial awareness to optimize the user's journey. You ARE the virtual handshake between State Electric and our customers.

**Responsibilities:**

* Provide Specific information regarding use of the website, products or services offered by State Electric Supply.

* Handle customer request, questions, and complaints on variety of support channels, including by phone, live chats, contact us forms, and email.

* Following up with customers.

* Keep track of customer expectations and recurring issues.

* Generate leads and identify potential up-sell or cross-sell opportunities with existing customers.

* Build a sustainable and mutually beneficial relationship between customers and the State Electric brand.

**Skills:**

* Experience with Outlook, Work, Excel, Cisco Finesse or other call center or live chat programs.

* Well developed verbal and written communication skills.

* Responds to customer complaints, requests and inquiries in a professional and timely manner.

* Good organizational and record keeping skills.

* Adapts quickly to new challenges and opportunities

**Required Education:**

High School Diploma/GED required, applicable associates or bachelors degree preferred but not required. The successful candidate will be required to complete company and/or industry specific in-house training.

**Hours and Environment:**

* It is a full-time position, Monday-Friday with a typical 40 hour work week. Times may vary with shifts to make sure the helpdesk is open for business during published operating hours, currently 7:00 am 5:00 pm EST.

* It is an office, desk-based job and youll spend most of your day telephoning or emailing customers and employees.

* Pay is determined by experience and qualifications.

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Required**

High School or better.

**Preferred**

Associates or better.

**Experience**

**Licenses & Certifications**