Salary : $173,871.36 - $211,346.72 Annually
Location : San Jose Metropolitan Area, CA
Job Type: Full-Time
Job Number: 24-G46-A
Department: Technology Services and Solutions
Opening Date: 06/25/2024
Closing Date: 7/15/2024 11:59 PM Pacific
Bargaining Unit: 01
Description
Under general supervision, to design, install, configure, and maintain and to analyze performance of the networks such as LAN, WAN, WLAN and MAN. To participate in capacity planning, support the creation and the maintenance of network disaster recovery plans, and monitor all network performance activities.
- Join a Culture of Growth and Well-Being -
Technology Services and Solutions (TSS) is the County of Santa Clara's primary information technology solutions provider. Working with other County departments and local government customers, TSS develops innovative, cost-effective technology solutions that aim to enhance the quality of life for the residents of Santa Clara County. TSS is where technical creativity thrives. Our employees are our most valuable asset, and the success of our organization depends on each one. We believe that happy employees are the most creative and productive, so it's essential that our employees find fulfillment in what they do. To encourage growth, we provide learning and development opportunities. We also understand the significance of work-life balance and offer a hybrid work schedule. This culture of growth and well-being, with our commitment to a diverse, inclusive and equitable organization, make TSS a great place to work.
Learn more about us by watching our Career Event on YouTube, or visiting our websites:
Technology Services and Solutions Agency
County IT Career Opportunities
Please Note: This recruitment is scheduled to include a written examination; the test will be conducted online through a secure third party.
The week of July 29th, 2024, test information will be sent via email to the address attached to your application. Prior to completing the exam, there is a brief system set-up step to be completed.
Typical Tasks
•Analyzes network activity and network problems to discover and prevent systematic errors; recommends enhancements to improve systems availability and performance;
•Assists in the development of capacity planning models and load-balancing/redundancy solutions;
•Ensures disaster recovery plan testing activities are performed and technical criteria is met;
•Maintains enterprise IT standards across the network; analyze and reports on key metrics and KPIs;
•Collaborates in the overall implementation of cloud networking solutions;
•Configures, installs and tests various types of VoIP equipment including voice enabled gateways, VoIP servers, paging servers/software, phones, ACD and IVR systems
•Configures, installs and tests various network devices and services (eg; routers, switches, firewalls, load balancers, DNS and DHCP, remote access / VPN);
•Ensures deployment meets client's expectations;
•Monitors network activity and logs problems;
•Reviews facility bandwidth requirements and system interdependencies;
•Provides responsive support for problems found during normal working hours and outside normal working hours;
•Communicates status and documents problems and resolutions for future reference;
•Notifies management when contract requirements are not being met;
•Determines requirements impact on existing architecture, work processes, and systems;
•Assesses network performance to ensure that it meets the present and future needs; analyzes facility bandwidth requirements and system interdependencies;
•May be assigned as a Disaster Service Worker, as required;
•Performs other related duties.
Employment Standards
Possession of a Bachelor's degree in Computer Science, Information Systems, or other related field,
And
Six (6) years of increasingly responsible networking engineering work experience utilizing a wide variety of networking technologies, three (3) years of which should be comparable to the County's Associate Network Engineer level.
OR
Possession of a Bachelor's degree,
And
Eight (8) years of increasingly responsible networking engineering work experience utilizing a wide variety of networking technologies, three years of which should be comparable to the County's Associate Network Engineer level.
Possession of a CCNP (Cisco Certified Network Professional) Certification may substitute for the Bachelor's degree requirement.
Special Requirements
•Possession of a valid California Driver's License prior to appointment, and the ability to obtain and maintain a County driver authorization.
•Depending on the position, related certifications may be required or desirable
Knowledge of:
•Requirements that impact on existing architecture, work processes, and systems;
•Business and security requirements;
•Methods to analyze network activity and network problems to discover and prevent systematic errors;
•Methods to improve systems availability and performance to senior management;
•Principles of coaching team members;
•Strong knowledge of cloud computing and technologies;
•Network security concepts, firewalls, and load balancers;
•Implementation of cloud networking solutions;
•Various network devices and services (eg: routers, switches, load balancers, VPN);
•Functionality of network components and services within the release;
•Network activity and logs problems;
•Facility bandwidth requirements and system interdependencies;
•Capacity planning models and load-balancing/ redundancy solutions;
•Methods to document and resolve problems;
•Disaster recovery and contingency plans;
•Principles of contract management;
•Enterprise IT standards;
•Key metrics and KPIs.
Ability to:
•Determine requirements that impact on existing architecture, work processes, and systems;
•Develop business and security requirements;
•Analyze network activity and network problems to discover and prevent systematic errors;
•Analyze reports and historical data to identify problems;
•Improve systems availability and performance to senior management;
•Coach team members;
•Implement cloud networking solutions;
•Configure, installs and tests various network devices and services (e;g;, routers, switches, load balancers, VPN);
•Ensure client's expectations are met;
•Monitor network activity and logs problems;
•Review facility bandwidth requirements and system interdependencies;
•Perform network adjustments;
•Troubleshoot, diagnose, and resolve problems;
•Communicate status and document problems and resolutions for future reference;
•Manage vendor contracts;
•Track and monitor on key metrics and KPIs.
Physical Requirements
•Participates in 24x7 on-call rotation.
The County offers comprehensive first-class medical, dental, and vision benefits plans for County employees and their dependents, including plans with no deductibles, no co-pays, no co-insurance, and no prescription drug co-pays. Learn more
The County also offers generous paid time off with significant vacation, sick time, and 13 paid County holidays annually! Details are included in the with the bargaining unit applicable to the job classification.
In addition to the amazing perks above, the County also offers the additional benefits below.
Retirement Benefits
The County offers robust retirement plans including a (similar to the private sector's 401(k) plan) and the In addition to lifetime retirement income available through the CalPERS pension plan, the 457(b) Deferred Compensation plan provides a great way to save for retirement and supplement the defined benefit pension available to employees. These plans help our employees build a plan for their future and contribute to their family's long-term financial well-being.
Health Flexible Spending Account
The empowers employees to manage healthcare expenses efficiently with tax-free contributions (up to $3,200 for the 2024 calendar year). Secure tax-free solutions for your healthcare expenses and enjoy the flexibility to manage your healthcare finances effectively with the HFSA.
Dependent Care Assistance Program (DCAP)
The enables employees to utilize tax-free funds for dependent care services, facilitating a convenient and cost-effective approach for managing your dependent care expenses. The County also offers the , an employer-funded DCAP, for employees with annual income under $120,000.
Life and AD&D
The County offers life and disability benefits including , Insurance, These benefits ensure financial security and income support when you and your family need it most.
Employee Assistance Program (EAP)
The County prioritizes employee mental health and well-being and offers a top-tier through Concern providing confidential counseling sessions covering stress, anxiety, relationships, grief, as well as financial/legal services, personal coaching, child and elder care referrals, and comprehensive crisis support.
Employee Wellness
The offers free wellness programing, fitness classes and resources; including Elevate My Wellness an all-in-one platform designed to elevate your well-being journey.
Education Reimbursement
A generous program is available, including Education Reimbursement for employees seeking additional training and professional development.
NOTE : Benefit and Retirement information may vary from bargaining unit to bargaining unit. Due to changes in State Law, current pension provisions described in the union contracts are not automatically applied. Specific pension benefits for new hires who start on or after January 1, 2013 may be different than indicated in the union contracts.
Click here to access all Memoranda of Understanding and most recent Summary of Changes.
01

Please answer the following questions. Completion of the following supplemental questions is REQUIRED and is an integral part of the evaluation process. A response of "see resume" or "see application" will deem your application incomplete. Please include the name of employers, job titles, dates of employment, and hours worked per week for questions asking about work experience.
Do you understand these requirements?

• Yes
• No

02

What is the highest level of education you have completed?

• High School or GED equivalent
• College (1 to 29 semester / 1 to 44 quarter units)
• College (30 to 59 semester / 45 to 89 quarter units)
• College (60 to 89 semester / 90 to 134 quarter units)
• College (90 to 119 semester / 135 to 179 quarter units)
• College (120 or more semester / 180 or more quarter units)
• Associate's Degree
• Bachelor's Degree
• Master's Degree
• Doctoral Degree

03

In what field is your degree?
04

Do you possess a Cisco Certified Network Professional (CCNP) Certification?

• Yes
• No

05

How many years of network engineering experience do you have? The experience should include design, installation configuration, maintenance and performance analysis of networks such as LAN, WAN, WLAN and MAN. Qualifying experience would also include participation in capacity planning, support of the creation and maintenance of network disaster recovery plans and monitoring all network performance activities.

• No experience, N/A
• Less than one year of experience
• One year to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five to less than six years
• Six to less than seven years
• Seven to less than eight years
• Eight to less than nine years
• Nine to less than ten years
• More than ten years of experience

06

Describe your network engineering experience.
Response should include the name of employer, dates and hours work and job title.
If no experience please type N/A. Please note, a response of 'see resume' or on application' or similar, will deem the application incomplete, as stated above.
07

How many years of experience do you have implementing and supporting Cisco VoIP technology?

• No experience
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• More than four years of experience

08

How many years of experience do you have configuring and supporting Cisco UCCE?

• No experience
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• More than four years of experience

09

How many years of experience do you have configuring and supporting Cisco CVP (IVR) and CVP Studio?

• No experience
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• More than four years of experience

10

How many years of experience do you have with JAVA programming language?

• No experience
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• More than four years of experience

11

How many years of experience do you have with Cisco routers and switches?

• No experience
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• More than four years of experience

12

How many years of experience do you have working with Aruba Network Wi-Fi (802.11)?

• No experience
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• More than four years of experience

13

Are you interested in working in a VoIP and Contact Center support role? If yes, please answer questions 14, 15, 16, 17 below.

• Yes
• No

14

How many years of experience do you have working with Cisco Nexus switches in a data center environment?

• No experience
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• More than four years of experience

15

How many years of experience do you have working with Cisco ACI platform in a data center environment?

• No experience
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• More than four years of experience

16

How many years of experience do you have working with Cisco ASA and/or Palo Alto Networks firewalls?

• No experience
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• More than four years of experience

17

How many years of experience do you have working with Cloud solutions?

• No experience
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• More than four years of experience

18

Please check the corresponding box if you have work experience with the network management tool. Check all that apply.

• Cisco Prime
• Netbrain
• Solarwinds
• Other related, see next question
• None of the above, N/A

19

Describe your experience with network management tools, include the applications you've worked with and size of networks managed.
Response should include the name of employer and job title.
If no experience please type N/A.
20

Please select all that apply, in which you have experience in.

• TCP/IP, VoIP, WAN, Metro Ethernet, and MPLS
• IP addressing, subnets, VLANs, QoS
• Voice protocols and audio codecs PRI, SIP/H.323/MGCP/SCCP, SRST, Analog gateways, FXO/FXS ports
• Cisco Unified Communications (UC) and Unified Contact Center Enterprise (UCCE)
• Cisco "Cube"/Routers, Dial plans, Gateways, and Switches
• Cisco Call Manager
• Cisco Unity Voicemail
• Cisco Softphones Jabber
• Cisco Emergency Responder (CER)
• InformaCast Paging
• Programming (e.g. Java)
• IVRs and ACDs

21

Please select the capabilities you have experience in? You may check all that apply.

• Cisco Voice Over IP (VoIP)
• Call centers
• Telecom
• UCCE
• UCCM
• IVRs
• Cisco VoIP Telephones
• Call routing

22

County departments use Information Systems Skills Inventory to select staff for IS jobs. This skills inventory allows applicants to self-identify their areas of expertise in order to assist departmental recruitment efforts. Your application or resume must show how/where you obtained the skills indicated below. Instructions: Place a checkmark next to all of the items below in which you have a thorough working knowledge of the topic. When examples are given (in parentheses), place a checkmark only if you are thoroughly familiar with at least one of the specified examples. This Skills Inventory form is required for each employment application you submit for an IT position. The information provided on this form is subject to verification.
CLOUD TECHNOLOGIES

• AWS
• Azure
• GCP
• VMWare
• None of the above

23

DATA ANALYTICS AND DATA ENGINEERING

• ArcGIS Desktop (ArcGIS Pro, ArcMap)
• ETL
• Jupyter Notebook
• MS Power BI
• Python
• None of the above

24

OPERATING SYSTEMS

• AIX (IBM)
• Apple/Macintosh
• IBM Mainframe (MVS/ESA, OS/390, zOS)
• Linux (Redhat, SUSE, UBUNTU, et al)
• Solaris
• UNIX
• UNIX (BSD)
• UNIX (IBM) (AIX)
• VM Ware
• Windows 10
• Windows 11
• Windows Server 2012
• Windows Server 2016
• Windows Server 2019
• Windows Server 2022
• None of the above

25

APPLICATION DEVELOPMENT

• Action Script
• App development for Android
• App development for iOS
• ArcGIS Online, ArcGIS Enterprise
• BO Dashboards
• Business Intelligence
• Business Objects
• Business Objects full-client users and web-intelligence user
• Business Objects X1/R2 and R3
• Business Process Management Integration
• DevOps
• Eclipse
• ERWIN in Modeling tool
• Flash Action Script
• FLEX
• GitHub
• Illustrator
• JBuilder
• Jira
• Logical Database Design
• Macromedia Flash
• NetBeans
• OO
• Physical Database Design
• Real Time Application Interfaces
• Relational Data Base Design
• SAS
• Scrum
• Service Oriented Architecture
• SPSS
• Systems Analysis
• UML
• Visual Studio
• VisualCron
• Web development (HTML, CSS, Javascript)
• None of the above

26

ENTERPRISE DATABASE MANAGEMENT

• Apptio
• Business Intelligence
• Database Warehouse
• DB2
• DB2 UDB AIX
• DB2 UDB Mainframe
• DB2 UDB Windows
• IBM Lotus Notes
• IDMS
• Informix
• Ingres
• MS SQL Server
• Oracle
• Power Apps
• Sybase
• None of the above

27

INTERNET/INTRANET/WEB SERVICES

• Active PDF
• Active RDF
• Apache
• AS/400 Network/Administration
• Hibernate
• IBM Websphere
• Internet/Intranet Development
• Internet/Intranet Support
• JBoss
• Microsoft IIS
• PDF Components
• Tomcat
• Vignette CMA/CMS/VAP
• Web Page Development
• Weblogic
• None of the above

28

OTHER DATABASES

• Access
• Filemaker Pro
• Geodatabase
• Interbase
• SQL Server
• None of the above

29

PROGRAMMING

• ArcGIS APIs
• ArcGIS location services (e.g., Geocoding service, Baseman layer service, Geometry service, Elevation service, Routing Service, Spatial analysis service etc.
• ASP
• C
• C#
• C
• Cobol
• EJB
• Geographic Information Systems (design, programming, spatial database maintenance, user support)
• HTML
• J2EE
• JAVA
• JavaScript
• JSON/GeoJSON
• JSP
• Lotus Notes
• Lotus Notes JavaScript
• Lotus Notes Scripts and Formulas
• MFC/Win32 API
• Microsoft Developer Environment
• Microsoft.NET
• Multi-threading Applications
• Perl
• PHP
• PYTHON
• Ruby
• SOAP
• SQL
• Stored Procedures
• Unix Shell Scripts
• VB Script
• VB.net
• Visual Basic
• XML
• None of the above

30

SECURITY

• Active Directory
• Anti-Virus Software
• Authorization Policy Server
• Email Filtering/Spam protection
• Encryption
• Firewall and Firewall Monitoring
• IBM Security Server (RACF)
• Internet Content Filter
• Intrusion Detection
• Lenel
• Neoteris / SSL
• Security Tools and Systems
• Smart Card / Biometrics
• User Authentication (Secure ID, Skey, Cryptocard, PKI Technology)
• Virtual Private Networking
• Vulnerability Testing
• Web Filter
• None of the above

31

SERVICES AND TECHNICAL / CUSTOMER SUPPORT

• AppDynamics
• Backup Tools and Utilities
• CICS
• Citrix Virtual Applications
• Citrix Virtual Desktops
• Communications Hardware (routers, DSUs, multiplexers, switches, PBXs)
• Communications Hardware Support
• Computer Hardware Support
• Ethernet
• IBM Mainframe Network (RJE-NJE, VTAM, Hardware Support, including front-end processors and terminal controllers)
• IBM Spectrum Protect
• LAN/Server Admin Tools and Support
• LANsweeper
• Lotus Domino
• Microsoft Office Suite 2010 or 2013
• MS Exchange
• MS LAN Manager
• MS-SCOM
• Network Management and Support (Tivoli, HP Openview, Netview, Ciscoworks, LanAlyzer, Optivity)
• OEM (Oracle Enterprise Manager)
• Office Automation Suites
• Patch Management (SMS)
• SMTP Mail
• SolarWinds
• System Network Architecture
• TCP/IP
• Veeam
• Virtualization
• WAN/Router Protocols and Services (IGRP, RIP, PPP, S LIP)
• Wireless
• ZENworks 7 Suite
• None of the above

32

CERTIFICATIONS

• A
• Apptio Certified Practitioner
• CAPM (Certified Associate in project Management)
• CCIE (Cisco Certified Internetwork Expert)
• CCNA (Cisco Certified Network Associate)
• CCNP (Cisco Certified Network Professional)
• CHAMP (Certified Hardware Asset Management Professional)
• CISSP (Certified Information Systems Security Professional)
• CITAM (Certified IT Asset Manager)
• Cloud Financial Operations (FinOps)
• COMPTIA
• CSAM (Certified Software Asset Manager)
• CSM (Certified Scrum Master)
• CSPO (Certified Scrum Product Owner)
• ITIL Foundations
• ITIL Managing Professional
• ITIL Master
• MCP (Microsoft Certified Professional)
• Lean Six Sigma
• Oracle
• PgPM (Program Management Professional)
• PMP (Project Management Professional)
• Technology Business Management
• None of the above

33

DATABASE MANAGEMENT AND SUPPORT

• Asset Inventory Management
• Backup Tools and Utilities
• Citrix
• Communications Hardware (routers, DSUs, multiplexers, switches, PBXs)
• Communications Hardware Support
• Computer Hardware Support
• Envision database
• Filemaker Pro
• IBM Mainframe Network (RJE-NJE, VTAM, Hardware Support, including front-end processors and terminal controllers)
• IPX/SPX
• LAN/Server Admin Tools and Support
• Microsoft Access
• MS Exchange
• MS LAN Manager
• MySQL
• Network Management and Support (Tivoli, HP Openview, Netview, Ciscoworks, LanAlyzer, Optivity)
• Office Automation Suites
• Paradox
• SMTP Mail
• SQL Server
• System Network Architecture
• TCP/IP
• TokenRing
• Unix, Protocol and Services (FTP, Telnet, HTTP DHCP, DNS)
• WAN/Router Protocols and Services (IGRP, RIP, PPP, S LIP)
• None of the above

34

APPLICATION SUPPORT

• Accela
• Adobe Acrobat
• Adobe Contribute
• Adobe Fireworks
• Adobe Illustrator
• Adobe InDesign
• Adobe Pagemaker
• Adobe Photoshop
• ArcGIS Desktop (ArcGIS, ArcMap, ArcCatalog)
• ArcGIS Online
• Archibus
• Cherwell
• CJIC
• Crystal Reports
• CUBS (Columbia Ultimate Business System)
• eDirectory
• Elections Systems
• Epic EMR
• Exchange Mail Server
• FileMaker Pro
• GIS
• Hexagon I/CAD
• Joomla CMS
• KnowledgeLake
• Laserfiche
• Lotus Notes R5/R6/R8.5.2
• McAfee Anti-Virus
• Microsoft Office 2016
• Microsoft Office 365
• Microsoft Remote Installation Service
• Mindjet Mindmanager
• Monarch
• MS Dynamics
• MS Forms
• MS PowerPoint
• MS Project Web App / Project Online
• MS SharePoint
• MS SQL Server management Studio
• MS Visio
• Origami
• POPS
• SAP
• SimpleIndex
• VAST
• VIDIZMO
• None of the above

35

DATABASE ADMINISTRATION

• Business Intelligence
• Database Warehouse
• DB2
• DB2 UDB AIX
• DB2 UDB Mainframe
• DB2/UDB AIX, LINUX, Solar, Windows
• Firewalls
• Global Protect
• IBM Lotus Notes
• IDMS
• Informix
• Ingres
• Load Balancers (F5)
• MS SQL Server
• My SQL
• Networking
• Oracle
• Postgres
• Routers, switches
• SD WAN
• Sybase
• WAPs
• ZScaler
• None of the above

36

VOICE NETWORKING - CALL CENTERS & VoIP

• AudioCodes
• Calabrio Quality Management
• Calabrio Workforce Management
• Cisco "Cube" / Routers, Dial plans, Gateways, and Switches
• Cisco Call Manager
• Cisco Customer Voice Portal (CVP)
• Cisco Emergency Responder (CER)
• Cisco Softphones Jabber
• Cisco UCCE/ICM Scripting
• Cisco Unified Communications (UC) and Unified Contact Center Enterprise (UCCE)
• Cisco Unity Voicemail
• GCCAI (Google Contact Center Artificial Intelligence)
• Google Dialog Flow (GDF) CX
• Google GDF/CCAI call flows with backend API
• InformaCast Paging
• IP addressing, subnets, VLANs, QoS
• IVRs and ACDs
• Microsoft Team signaling flows
• Microsoft Teams Voice
• Nuance
• Programming (e.g. Java)
• Rest API
• SBC (Session Border Controllers)
• Soap API
• TCP/IP, VoIP, WAN, Metro Ethernet, and MPLS
• Voice protocols and audio codecs PRI, SIP/H.323/MGCP/SCCP, SRST, Analog gateways, FXO, FXS ports
• None of the above

37

HEALTHCARE ELECTRONIC DATA INTERCHANGE (EDI)

• 270
• 271
• 274
• 835
• 837
• None of the above

38

If you have more than four years of work experience with the following routing protocol, please check the box. Experience will be validated in the interview process. Check all that apply.

• BgP
• Eigrp
• Is-is
• Ospf
• None of the above, N/A

39

If you have more than four years of work experience with the following implementation and operating procedures, please check the box. Experience will be validated in the interview process. Check all that apply.

• Cisco Firewall
• Multicast
• Network Design and Ip subnetting
• Network Troubleshooting
• Palo Alto Network Firewall
• QoS
• Software-defined networking
• VPN (site-to-site, remote access)

40

Do you have experience with BIND C Socket or equivalent knowledge on IP connectivity?

• No knowledge
• Tested and validated Proof of Concept
• Experience with actual implementation used in production environment

41

Do you have Data Structure and Algorithms knowledge on STP, Dynamic Routing Protocols, including runtime complexity of an algorithm and convergence time?

• No knowledge
• Mathematical knowledge with Pseudocode
• Experience with actual implementation used in production environment

42

Do you have SDN knowledge on Network Plugin, such as eBPF, Calico, Cilium?

• No knowledge
• Single cluster of Single Sit
• Multi cluster mesh with true SDN HA service

43

Do you have knowledge and experience on optimal handling of BUM traffic over geographic regions for service HA - unicast, multicast or hybrid mode?

• No knowledge or experience
• Only over multicast
• Hybrid - multicast where applicable and unicast where multicast is not available

44

How did you hear about this employment opportunity?

• County Employee
• Friend or Family (not County Employee)
• Paper Flyer / Announcement
• County of Santa Clara email
• GovernmentJobs.com
• CareersInGovernment.com
• Indeed
• LinkedIn
• Facebook
• Job Fair
• Professional Association or Affiliation
• Email Notification
• Text Message Notification
• Dice
• Twitter
• Monster Jobs
• School Career Center or Handshake

45

CERTIFICATION
Do you certify that all of the statements made on this form are true, complete and correct to the best of your knowledge and belief and are made in good faith? Do you understand that you may be expected to substantiate these self-ratings if invited to interview for this position?

• Yes
• No

Required Question