Description
About Us
Versa Networks, Inc. is a leading vendor of next-generation Software Defined solutions and architectures, called SASE (Secure Access Service Edge). Versa is providing an end-to-end solution that both simplifies and secures the WAN/branch office network.
The goal of Versa Networks is to provide unprecedented business advantages through a software-based approach that allows for unmatched agility, cost savings and flexibility. We have created a feature-rich, scalable yet simple to use software platform to implement many different enterprise and service provider use cases, including:

• Full software-defined branch for enterprise customers.
• Secure SD-WAN for enterprises with layered security.
• Next-generation managed services for service providers.

We are looking for Cloud Managed Services Engineer.
Job Summary & Responsibilities
The Cloud Managed Services engineer will be responsible for providing end-to-end management as well as technical support to debug diverse complex networking problems reported by the customer on the Versa hosted platform/solution.

• Helps customers to solve reported product and network problems of varied complexity.
• Replicate customer issues in the lab environment.
• Work with engineering team to replicate customer issues and test possible fixes.
• Work on problems of diverse scope across all solutions from Versa
• Incident/ticket lifecycle management
• Setting up infrastructure.
• Create knowledge articles.
• Ability to write bash/python scripts(optional)

Job Qualifications & Essential Skills

• ROUTING, OSPF & BGP, MPLS, L3 VPN - expert level
• TCP/IP protocol suite, SFW, NGFW
• Good understanding of IPSec VPN/SSL-VPN/NAT/GRE.
• Hands-on experience in anti-virus software, intrusion detection, firewalls and content filtering
• Understanding of security logs , vulnerabilities , CVEs, threat map
• Experience in handling perimeter security , endpoint security , web and email security
• Working knowledge of Linux/Unix environment.
• Good understanding of virtualization, SaaS, IaaS and related technologies.
• Experience in managing, supporting, and deploying network infrastructures.
• Strong ability to diagnose server or network issues which will be complex in nature.
• Understanding of common information architecture frameworks.
• Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision.
• Good verbal and written communication skills, and ability to address conflict with others constructively.
• Ability to work in 24x7 rotational shifts.
• Commitment to customer delight is a must.
• Quality focussed, result and goal-orientated person.
• Debugging hardware & software system-level problems in a multi-vendor multi-protocol network environment.
• Team player, can-do attitude and takes initiative.
• Ability to work independently as well as in a team (in a start-up environment).
• Good communication skills to work with cross-functional groups.
• Strong skills in large-scale software design and development.
• Excellent verbal and written communication skills.
• Excellent troubleshooting and problem-solving skills.
• 8 years of hands-on experience in a similar role

The pay range for this position at commencement of employment in California, Washington, or New York City is expected in the range below.
$170,000 - $210,000 OTE
Desired Skills

• Experience in configuration and troubleshooting networks and security appliances.
• Experience in Threat Analysis and Security Incident handling
• Certifications like CEH , GIAC (Global Information Assurance Certification) ,CCSP will be an added advantage.
• SIEM (ArcSight , QRadar or any industry leading tools) administration for standard and Custom Log Source Onboarding of On-prem/Cloud
• The Ideal candidate will be an individual contributor, who is a self-starter, with excellent interpersonal, communication, problem solving and troubleshooting skills.
• Prior experience working in a TAC environment will be a plus.
• Demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.

Qualifications

• BS (MS Preferred) - Computer Science, Information Security/Technology or equivalent

Our Benefits
Versa Networks is a small but rapidly growing organization. It is built by people with vast experience in the networking industry. We are a pragmatic team with a healthy work-life balance. We offer competitive compensation packages with pre-IPO equity. Additionally, we offer a quality of life benefit to everyone in an inspiring environment with skilled and passionate co-workers. Our exciting company culture offers a great place to work and most important, to have fun.