Description

Position Overview: Responsible for maintaining the security and safety of guests, employees and property while adhering to standards of service.

Essential Job Functions:

• Ensure adequate service and safety of property, guests, employees, while maintaining a professional and friendly attitude.
• Act as first responder in case of emergency, i.e. guest illness, fire emergency, employee accident.
• Visually inspect hotel areas; conduct safety and security walk-throughs of all departments, public space, outside grounds, emergency exits, doors, etc. and report and resolve all issues.
• Adhere to service standards, ensuring safety and comfort of guests at all times.
• Verbally communicate in a calm, positive demeanor, taking control and giving direction in case of emergency.
• Ensure adherence to all applicable federal, state, and local safety and health regulations and corporate standards
• Prepare all necessary incident reports, i.e. theft reports, employee injuries, etc.
• Other duties and responsibilities as assigned
• The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description

Qualifications

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
• Previous security experience preferred
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals 
• Excellent communication skills, both verbally and in wring, to respond to guest requests and give direction to co-workers
• CPR /First aid certification preferred
• Knowledge of all applicable federal, state and local health and safety regulations.
• Ability to grasp, lift, carry or transport up to 50 pounds.
• Ability to manage and resolve conflicts while maintaining professionalism and demonstrating courtesy to guests and co-workers.