Major Job Responsibility:

· To maximize customer satisfaction by providing neat and clean customer rooms in accordance with SREE/Hotel standards.

Job Duties:

1. Meets and exceeds customer and team member expectations by providing service and teamwork

• Provides value added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations
• Communicates effectively with customers, co-workers, and supervisors
• Demonstrates teamwork by cooperating and assisting co-workers as needed
• Handles difficult situations effectively
• Meets SREE service standards
• Performs other duties as required to provide service and teamwork

2. Ensures customer satisfaction by cleaning customer rooms daily according to operational policies and standards

• Removes soiled bed and bath linens and replaces with clean linens as required
• Removes accumulated trash and debris from room as required
• Cleans bathroom area
• Dusts all surfaces
• Replenishes promotional materials and literature
• Replenishes room amenities
• Vacuums rooms as required
• Reports unusual circumstances to Housekeeping Department
• Reports maintenance requests and replacement orders
• Turns in articles left in rooms to Executive Housekeeper for “Lost and Found” handling
• Leaves all customer belongings in stay over rooms unless they have been discarded in the trash

3. Maximizes job efficiency and neat, orderly appearance by maintaining supply cart and vacuum cleaner

· Stocks supply cart correctly

· Places cart and vacuum cleaner

· Replaces and/or empties vacuum cleaner bag daily

· Cleans cart and vacuum cleaner on a regular basis

4. Ensures quality and quantity of the contents of the linen closet by organizing and cleaning it

• Checks stock daily
• Notifies Executive Housekeeper immediately if any stock shortages exist
• Pulls any damaged or rewash linen and returns them to the Laundry Department

5. Ensures safety and maximum security

· Secures the locks on linen closets and linen chute doors

· Reports all “Do Not Disturb” or bolted door rooms to Housekeeping Department at the specified time

· Adheres to key control procedures

6. Adheres to hotel policies and procedures

• Attends work on time as scheduled
• Follows hotel grooming and dress standards
• Minimizes safety hazards by following all safety rules and procedures

7. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance

8. Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position

9. Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate

10. At all times projects a favorable image of SREE and the hotel to the public

11. Performs such other ancillary and related duties as may be assigned by Supervisor or Manager

Must achieve required threshold scores according to brand and SREE inspection

Job Types: Full-time, Part-time

Salary: $12.00 - $14.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Vision insurance

Shift:

• 8 hour shift

Ability to commute/relocate:

• Columbia, SC 29201: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Cleaning: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: One location

Job Types: Full-time, Part-time

Pay: $12.00 - $14.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Paid time off
• Vision insurance

Shift:

• Day shift
• Morning shift

Work Location: In person