Organizational Structure: 

Department: Operations

Reports To: General Manager 

Supervision:Reservations Agents

Pay Structure: Paid Bi-weekly

Who are we looking for?

Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join our team! Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We are seeking candidates with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us!

Why Should You Work for Shamin Hotels?

Amazing Benefits! In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, accident and short and long term disability insurance, pet insurance, gym membership discounts, Paid time off, Paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, 401K plan with company match, employee discounts at our branded hotels and more!

Endless Opportunities! With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine.

Advancement! We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition. We look forward to welcoming you to the Shamin Hotels family!

How to Apply:

If you are passionate about hospitality and ready to embark on a rewarding career with Shamin Hotels, we want to hear from you! Please apply here: https://shaminhotels.jobaline.com/

Enter the job title and location and apply!

Position Overview:

As a Reservations Agent Supervisor, you will oversee a team of reservations agents, ensuring the efficient and effective handling of customer inquiries and reservations. You will be responsible for supervising daily operations, providing guidance and support to team members, and maintaining high standards of customer service and accuracy

Essential Job Functions:

Supervision: Provide leadership and direction to the reservations team, including training, coaching, and performance management.
Quality Assurance: Monitor the quality and accuracy of reservations processed by team members, ensuring adherence to company standards and policies.
Customer Service: Handle escalated customer inquiries or issues, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
Team Management: Schedule and allocate work assignments to optimize team performance and ensure adequate coverage during peak periods.
Training and Development: Conduct training sessions for new hires and ongoing training for existing team members to enhance their skills and knowledge.
Performance Evaluation: Conduct regular performance evaluations and provide feedback to team members, recognizing achievements and identifying areas for improvement.
Workflow Optimization: Identify opportunities to streamline processes and improve efficiency within the reservations department.
Communication: Foster open communication and collaboration within the team and with other departments to ensure smooth operations and excellent customer service.
Reporting: Generate reports on reservation activity, performance metrics, and customer feedback for management review.

Top Requirements:

Team Up: Be Golden, Collaborate and Help Others Succeed.
Own It: Be a role model, Embrace Responsibility and Keep Learning.
Passionately Serve: Be Positive, Care Deeply and Create Memories.

Qualifications:

Previous Experience: Proven experience in a reservations or customer service role, with at least 1 year of supervisory or leadership experience.
Customer Focus: Strong customer service orientation with a passion for delivering exceptional experiences to guests.
Leadership Skills: Excellent leadership and interpersonal skills, with the ability to motivate and inspire team members to achieve goals.
Communication Skills: Clear and effective communication skills, both verbal and written, with the ability to communicate with team members and customers at all levels.
Organizational Skills: Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
Attention to Detail: High level of accuracy and attention to detail in processing reservations and reviewing team members' work.
Problem-Solving Ability: Strong problem-solving skills, with the ability to resolve issues quickly and effectively.
Computer Proficiency: Proficiency in using reservation systems, Microsoft Office Suite, and other relevant software applications.
Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
Join our team and lead a dynamic reservations department dedicated to providing outstanding service to our guests!

About Us:

Founded in 1979, Shamin Hotels is an award-winning hospitality organization with over 9,000 rooms in 76 properties. It is recognized as the largest hotel owner and operator throughout Virginia, as well as one of the top ten hotel owners in the country. Deeply rooted at the forefront of the hospitality industry, Shamin Hotels has assembled a portfolio that spans multiple renowned brands, reflecting its commitment to developing experiential accommodations across many market segments while providing extraordinary experiences for a wide range of guests as well as growth opportunities for its associates. For additional information, please visit www.shaminhotels.com.

Apply Here!: https://shaminhotels.jobaline.com/

Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.