3 Front Office Supervisor Jobs in Princeton, NJ
Courtyard by Marriott Princeton is Hiring a Front Office Supervisor Near Princeton, NJ
Careers at Commonwealth Lodging
Top Notch Talent World Class Hospitality
We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.
Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honesty
POSITION OVERVIEW: The position involves high guest contact and presents the first point of contact for all of our guests. The Front Desk Supervisor is responsible for assisting guests with check-in and check/out, answers and processes phone calls. Work to resolve guest challenges, ensuring guest satisfaction. Manages front office operations to ensure profitability, cost control, and guest satisfaction. Oversees room reservations, front office systems, supplies inventory, scheduling, forecasting, and department budget to maximize revenue
QUALIFICATIONS, EDUCATION & EXPERIENCE:
- High School Graduate or General Education Degree (GED): or Work Equivalent
- Previous cash handling experience
- Prefer previous experience as a Front Desk Supervisor
- Good understanding of the English language.
- Good communication skills both written and verbal.
- Exert physical effort in lifting/transporting at least 25 pounds.
- Endure various physical movements throughout the work areas.
- Satisfactorily communicate with guests, management and co-workers to their understanding.
- Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.
- Knowledge of the local area.
- Ability to suggestively sell.
- Maintain positive guest relations at all times. Work to resolve guest complaints, ensuring guest satisfaction.
- Communicate effectively with guests as well as team members
- Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.
- Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations.
- Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
- Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
- Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures.
- Print special requests report and block according to specifications.
- Print credit check report and review status of each account. Follow up on accounts beyond approved credit limits.
- Department orientation with new hires. Conduct ongoing training with existing staff.
- Review status of assignments and any follow-up action with on-coming Supervisor.
- Assist in strategizing control of room inventory to maximize revenues.
- Maintain guest confidentiality at all times.
- Assists in handling emergencies in order to protect our guest and associates, and preserve the building and its systems during the emergency. Must act as quickly and responsibly as possible to return the building to its normal operating status.
Job Summary
Full Time
$51k-68k (estimate)
06/23/2024
07/11/2024
If you are interested in becoming a Front Office Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Office Supervisor job description and responsibilities
Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
02/18/2022: Terre Haute, IN
Front office supervisors also provide hotel clerks with necessary training and support. Plan and assign workloads for front office associates.
02/11/2022: Bridgeport, CT
Handle the front desk budget and order office supplies as needed. Prepare monthly reports and budget for front office department.
02/28/2022: Brockton, MA
Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction.
12/31/2021: Fresno, CA
The supervisor must be able to work effectively under duress and provide direction to other members of the support team.
01/06/2022: Austin, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Supervisor jobs
Knowledge of front office policies and procedures, reservations, accounts receivable and a thorough understanding of Front Office operations and software systems.
12/24/2021: Florence, AL
Allocate rooms to expected arrivals after checking the guests preferences and special requests.
02/26/2022: Fort Myers, FL
Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
01/24/2022: Utica, NY
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
01/14/2022: Lompoc, CA
Supervise daily shift process ensuring all team members adhere to standard operating procedures.
01/27/2022: Gainesville, FL
Step 3: View the best colleges and universities for Front Office Supervisor.
