Job description

The Courtyard by Marriott Kansas City at Briarcliff, a 123 room Marriott hotel, has the position of Operations Manager available for a person with a strong background in customer service and day to day hotel operations.

This individual will be responsible for assisting the General Manager & Assistant General Manager in managing the day to day operation of the hotel. This position should take strong pride in developing employees and providing excellent service to our guests.

SUMMARY:

The Operations Manager is responsible for directing and overseeing all operational activities and departments in the hotel in the General Manager/Assistant General Manager absence in order to maximize revenue, deliver a positive guest experience, and provide exceptional customer service for the guests.

The Operations Manager assists in coordinating the activities of hotel personnel by performing the following duties:

• Assist in the Human Resources processes in the hotel, including payroll processing, associate file and paperwork, appraisals and reviews, interviewing, hiring, training, counseling, disciplining, and making recommendations for dismissals.
• Assist in planning, scheduling, assigning, directing, and reviewing associate’s work.
• Attends and Occasionally Conducts Staff Meetings appropriately.
• Adheres to all franchise and company procedures and regulations
• Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image.
• Addresses complaints, identifies and resolves problems in a timely manner; may develop alternative solutions; uses reason when dealing with emotional topics and/or situations.
• Leads the development and implementation of goals, policies, procedures, and priorities relating to the area(s) of responsibility.
• Carries out supervisory responsibilities in accordance with Management Company policies and procedures, applicable federal and state employment laws and regulations.
• Performs quality assurance (QA) requirements for areas of responsibility.
• Thoroughly understands and implements the Brand Service Culture.
• Ensures orientation for new team members is thorough and completed in a timely manner.
• Remains highly visible and be readily available and approachable for all guests and employees.
• Extends professionalism and courtesy to guests at all times.
• Creates a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing exceptional service.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Sets clear expectations for team members; communicates goals and results; recognizes good team and individual performance on a continuous basis.
• Encourages staff to solve guest and associate related concerns.
• Develops cross-training opportunities.
• Accounting functions, including but not limited to accounts payable and receivable, petty cash, and ordering procedures.
• Approves Schedules appropriately to meet demand and budget goals.
• Performs all shift checklist responsibilities.
• Supports team members to ensure their entire workload is completed daily.
• Covers shift gaps or call-outs in various departments as needed.
• Review and approve electronic timecard weekly for accuracy.
• Performs other duties as required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Benefits:

• Affordable health insurance with employer premium contributions offered to all full-time associates
• Wide range of benefit options (medical, dental, vision, accident, critical illness, life) offered to all full-time associates
• Paid Time Off (PTO) available to full-time associates
• Exclusive discounts at Marriott Hotels for all associates

Job Type: Full-time

Pay: From $40,000.00 per year plus bonus potential

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overnight shift
• Weekends as needed