Description

Essex Hotel Management is currently seeking a DRIVEN Guest Services Agent for the Courtyard Rochester Downtown located in Rochester, NY.

Flexibility preferred.

$250 SIGNING BONUS. $250 REFERRAL BONUS (after 60-days)

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

What does our ideal candidate look like?

• Enjoy working as part of a team
• Detail-oriented
• Strong computer skills
• Ability to work a flexible schedule, including weekends and holidays
• Great communication skills

Preferred candidates will have previous hotel experience.

What are we looking for?

For nearly three decades, Essex Hotel Management's "solution-driven" approach has resulted in a high level of satisfaction - for our team members, partners, owners, and guests alike. This is a result of our Team Members staying true to our Vision, Mission, and Values. We look for teammates that are DRIVEN:

• Dedicated to finding solutions that work
• Responsive to our partners, our team members, and our guests
• Integrity defines everything we do by taking ownership of our actions and holding ourselves accountable
• Value-Oriented - we value diversity, relationships, and performance
• Engaged - we care about the work we do and the people we work with
• Nimble - we strive to be flexible and innovative

Essex Hotel Management, LLC is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate.

Requirements

Requirements:

- High school diploma or equivalent

- Previous experience in customer service or hospitality preferred

- Excellent communication and interpersonal skills

- Ability to multitask and prioritize tasks effectively

- Strong attention to detail and accuracy

- Proficient in Microsoft Office and other computer programs

- Ability to work a flexible schedule, including weekends and holidays