Are you high-energy, fast paced, team oriented, friendly and looking to work for a company that understands the number #1 asset of any business is it’s “Team”? Our company has a passion to do what’s right for our team and our customer in a positive upbeat atmosphere and culture. We are a fast-growing company looking to hire the right individuals that want to work hard in a team atmosphere and grow within a company culture they are excited to be part of.

The Client Care Coordinator will be responsible for creating a positive client experience by providing a superior level of customer service to Couture clients, prospective clients & guests.

Essential Duties & Responsibilities

• Greet clients, prospective clients & guests, providing exceptional customer service
• Handle all front desk related activities including but not limited to:
• Answer phones in a friendly manner & assist caller with a variety of questions
• Check clients in & out of the system
• Schedule & confirm appointments
• New member sign-up, member transfers & member cancellations
• Take prospective clients on tours
• Work at Couture med spa events, as needed * Consult with clients regarding their goals & educate them on available treatment options (A couture provider will provide final treatment recommendation &plans)
• Facilitate needed updates to member’s accounts
• Assist providers
• Take before & after photos of clients
• Take medical histories & review for completion
• Chart client treatments & settings
• Treat clients with devices as allowed per state law that don’t require specialized licenses * Respond to member questions and concerns in a timely & professional manner & elevate to management as needed
• Provide administrative & clinical support to ensure efficient operations
• Prep for treatment
• Cleaning and disinfect rooms before, after, & between clients,
• Assist in maintaining the neatness & cleanliness of the spa
• Disposing of contaminated supplies

Qualifications/Requirements

• Customer service experience
• Enjoy working in a team environment
• Basic computer proficiency
• A passion for the aesthetics industry
• Upbeat & positive attitude!
• Punctuality & reliability is a must
• Exceptional customer service skills; able to interact in a positive & professional way with clients & co-workers, exceeding the member’s expectations
• Strong listener with the ability to empathize & problem solve
• Demonstrate diplomacy in all interactions while using appropriate behavior & language
• High School diploma/GED equivalent required
• Must be 18 years of age or older

Physical Demands

• Requires long period of standing & walking during shift
• Continual talking in person or on the phone during shift
• Must be able to occasionally lift to 25 lbs.
• Will occasionally encounter toxic chemicals used in medical treatment

The starting pay for this full-time position is $11 an hour with the option to participate in the company health insurance plan with company contribution (we also offer a Telemed plan for full time employees at a zero-dollar cost to the employee, 100% couture cost, & $25K of life insurance at no cost to the employee.

Job Type: Full-time

Salary: $11.00 /hour

Job Type: Full-time

Pay: $12.50 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Work Location: In person