Overview

The Retention Specialist provides the support necessary to help newly hired professional drivers achieve their career goals by managing their expectations from arrival at orientation through the first 90 days (about 3 months) of employment.

The primary focus of the Retention Specialist is to aid and provide clear communication to all newly hired professional drivers from their arrival at orientation through their first 90 days (about 3 months) with the enterprise.

The Retention Specialist will reach out to his / her newly hired professional drivers weekly to level-set with them about their expectations of the enterprise and the enterprise’s expectations of them.

Responsibilities

• Understand the Orientation and activation process and be able to speak confidently to newly hired professional drivers about those processes.
• Provide ongoing support to Fleet Managers / Driver Managers by efficiently communicating professional driver’s expectations and concerns.
• Participate in accessible training and development sessions.

o Increase knowledge regarding functions and processes of other departments (. Orientation, Onboarding, Payroll, Driver Services, Breakdown, Shop, IRC,

• Utilize systems or other tools to document detailed professional driver interactions and accomplished assigned tasks.
• Learn industry best practices to promote successful professional driving habits to newly hired professional drivers.
• Effectively manage conversations and escalate to management, as necessary.
• Review departmental reports and be able to analyze data.
• Maintain positive, empathetic, and professional rapport with professional drivers.
• Collaborate with team members to achieve optimal results with departmental goals.
• Follow process changes and be able to adjust focus as requested by management.
• Actively seek opportunities for continuous improvement.

Qualifications

• Strong work ethic with can do attitude. Works until goals are accomplished and deadlines are met.
• Strong communication skills, both written and verbal.
• Effectively manage multiple tasks and spontaneous projects simultaneously which requires strong organizational skills.
• Excellent interpersonal skills.
• Strong computer skills.
• Working knowledge of Microsoft Excel.
• Ability to effectively work with multiple personalities in a team environment.
• Proactive mindset, able to provide innovative suggestions for continuous improvement.

Ability to take direction, work on a team, and manage daily tasks.

• High School diploma or equivalent, required.
• 1-2 years college, preferred.
• Customer service experience, required.

Industry experience, preferred.

Competitive Compensation

Covenant’s compensation philosophy’s intent is to use a competitive total compensation strategy to determine the current market value of a position while also considering individual factors such as performance in current position, time in seat of current position, experience, level of responsibility / accountability, and longevity with the company.

The system will be objective and non-discriminatory.

Pay Range : $45,007.59-$69,574.81

Pay Grade : 7

401(k) match, Serious Health Condition Pay

Full Health Benefits Package

Medical, Dental, Vision, Telemedicine, Short & Long Term Disability, Health Savings Account, Life Insurance

Paid Time Off

Holidays, Birthday, Wellness Day, Vacation & Sick Time

Cultural Perks

Casual Dress, Tuition Reimbursement, Employee Discount Program, Dependent Care Flexible Spending Account, Adoption Assistance and Employee Assistance Program

Covenant Logistics is an Equal Opportunity Employer

M / F / Disability / Veteran

VEVRAA Federal Contractor

Last updated : 2024-06-15