Role: Desktop Support Specialist

Base Pay Midpoint: $58,000

Location: Denver / Onsite

Who Is Covered?

At Covered, we are focused on making insurance easy to understand and painless to purchase. We combine intuitive technology with a human touch to help consumers quote, compare, and purchase multiple insurance products in minutes. By partnering with lenders, financial institutions, and fintech companies, we deliver our personalized embedded insurance marketplace to their customers.

What Is Covered?

The best-in-class B2B2C embedded insurance marketplace built specifically for fintechs. We combine award-winning digital insurance experiences, innovative technology, and industry-leading compliance programs to help our partners build a fully digital insurance experience using our APIs, pre-built UI components, and full-service licensed stack.

About This Role

Covered is seeking a highly motivated and customer-focused IT Helpdesk/Desktop Support Specialist to join our dynamic team. The ideal candidate will have a passion for technology and a strong desire to provide exceptional technical support to end-users.

Yep, We Have benefits!

At Covered, our cultural DNA is our brand! This position includes a competitive benefits package to include an extraordinary culture, medical, dental, vision, FSA, HSA, AD&D, Life Insurance, STD, LTD, 401(k), casual time off, and 11 paid holidays.

About You And Your Experience

• Bachelor's Degree in related IT field or equivalent work.
• Proven experience in a technical support role, preferably in a helpdesk or desktop support environment.
• Strong knowledge of Google Workspace
• Strong knowledge in desktop operating systems; Mac and Microsoft.
• Ability to work independently and collaboratively in a team environment.
• Customer service-oriented attitude with a commitment to delivering high-quality support.
• Certifications such as CompTIA A , Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus.
• Self-motivated possessing a sense of urgency and unwavering confidentiality.
• Possess the knowledge and experience to communicate technical concepts to a non-technical audience.
• Critical thinker with demonstrated problem solving and analysis talents.
• Planful, organized, timely with excellent time management skills.
• Experience collaborating with audits to include SOC II.
• Strong written and verbal communication skills.
• Keen interest and knowledge of systems, hardware, software, office productivity tools, with aptitude to learn new software and systems with a heightened interest and/or experience with InfoSec
• Must value accountability and dedication to producing an excellent end result.
• Values the importance of representing and protecting the company’s cultural DNA.

Role Accountabilities Include, But Are Not Limited To:

• Provide first-line technical support to end-users via phone, email, remote assistance, and in-person
• Troubleshoot and resolve hardware and software issues related to desktops, laptops, printers, mobile devices, and other peripherals.
• Install, configure, and maintain operating systems and software applications.
• Set up and configure new user accounts and equipment.
• Perform system upgrades and patches as required.
• Collaborate with other IT team members to escalate and resolve complex technical issues.
• Document all support activities, including troubleshooting steps and resolutions, in the helpdesk ticketing system.
• Assist with IT asset management including inventory tracking and procurement.
• Provide training and guidance to end-users on technology best practices and procedures.
• Stay current with emerging technologies and industry trends to continuously improve technical skills and knowledge.

Essential Role Requirements (Must be able to be performed with or without reasonable accommodation):

• Work Environment: Denver, CO HQ or Remote
• Physical Demands:
• Must be able to sit for extended periods of time
• Possess visual acuity in order to see a computer
• Must possess manual dexterity in order to work on a computer
• Must have command of the English language to effectively communicate
• Must be able to hear clients, partners, and internal staff
• Opportunistic travel as may be required

Disclaimer

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks, accountabilities and/or experience requirements may be changed, added to, removed, amended, deleted and modified at any time by management with, or without prior notice.

We are an equal opportunity employer and do not discriminate on the basis of any protected attribute, protected under applicable law. We make reasonable accommodations for applicants' and employees' religious practices as well as any mental health or physical disability needs. Employment decisions, including hiring decisions, are based on performance experience.

This job description is intended to provide information essential to understanding the scope of this position and the general nature and level of work performed by job holders within this position. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.

We are an equal opportunity employer and we do not discriminate on the basis of any protected attribute, protected under applicable law. We make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Job Type: Full-time

Pay: $56,814.00 - $60,520.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Help desk: 2 years (Preferred)

Ability to Commute:

• Denver, CO 80204 (Required)

Work Location: In person