Member Operations Specialist

Full Time

Remote Hybrid/2 days in Downtown Chicago Office

$45-60k plus benefits

SUMMARY OF ROLE

Manage, execute, and report on all dues-related processes and procedures.

ESSENTIAL FUNCTIONS, RESPONSIBILITIES AND DUTIES

• Manage and execute on all annual dues renewal processes and procedures including disbursement, late fees, suspensions, and terminations.
• Manage and execute on all components of the group membership program.
• Manage installment plans and dues waiver requests and processes.
• Manage membership (invoice) changes related to newly designated members, status changes, chapter changes, category changes, resignations, etc.
• Stay accountable to all renewal deadlines, working closely with the membership team to execute on core deliverables.
• Manage and track data, runs reports, manage queries, make updates, and ensure accuracy of all data.
• Develop, regularly update, and maintain internal SOPs to ensure accuracy with regularly changing regulations, policies, and procedures.
• Continuously evaluate and recommend process improvements to enhance efficiency and recommend adjustments and improvements on an ongoing basis to optimize results.
• Monitor and report on dues collections, renewals, resignations, terminations, and new joins.
• Report on performance and resulting revenue impacts to the organization.
• Manage multiple projects while ensuring quality of work.
• Maintain current knowledge of membership dues structure and the various categories and statuses of affiliation.
• Maintain current knowledge of changes in regulations, polices, and procedures related to dues and invoicing.
• Ensure compliance with relevant accounting standards and policies.
• Support the membership team’s overall work in optimizing member benefits and member value proposition.
• Support internal and external audits, as needed.
• Other responsibilities and duties as assigned.

QUALIFICATIONS, SKILLSET, & ABILITIES

• Three years of experience working for a membership organization
• Bachelor’s degree in accounting, finance or related discipline, preferred
• Proficient with customer relations management systems, NetForum preferred
• Effective written and verbal communication skill with a service orientation
• Accurate with a high attention to detail
• Independent, solution oriented, team player
• Experience documenting policies and procedures
• Able to independently prioritize projects, organize and plan work to meet deadlines
• Able to be pivot and adjust to changing priorities
• High degree of emotional intelligence