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POSITION DESCRIPTION
The Cowtan & Tout NY Showroom Customer Service Specialist. Position is responsible for providing sales support through exceptional levels of customer service and administrative support. The position acts in a liaison role between the client, showroom sales staff and the corporate office, providing services that may include; order entry, CFA approvals, shipping inquiries, creating and maintaining sales reports. The position additional may provide general office support which may include answering phone, emails, responding to client inquiries and requests.
CORE COMPETENCIES FOR SUCCESS
CUSTOMER SERVICE SKILLS – Works well with customers and consistently promotes a positive image of the company. The job requires the employee to be a good listener, objective and possess the ability to fairly evaluate the different aspects of a situation. Cowtan & Tout has built a reputation based on providing an exceptional level of customer service and continually strives to provide our customers with a valued experience. Our showroom customer service employees must be committed to maintaining the appropriate balance between the needs of the client and the company at the same time.
JOB KNOWLEDGE – Understands facets of job, is aware of duties and responsibilities, keeps job knowledge current. Is familiar with our brands and products, continually works to develop this knowledge and keeps abreast on new collections and discontinued product.
COMPUTER SKILLS – Maintains and stays current on administrative processes, clerical procedures, computer and communication systems and equipment. Is able to use technology to increase performance and productivity.
QUALITY & ATTENTION TO DETAIL - Adheres to professional standards, company policies and procedures. Is attentive to details, able to identify flaws and is actionable to correct. Strives to eliminate errors, treats accurate work as a priority, and seeks opportunities to improve product/services.
COMMUNICATION – Presents communication in a clear informative manner, utilizing corporate branding and imaging standards. Speaks clearly and can convey information effectively. Understands the importance of keeping parties informed and involved when necessary to resolve a customer issue.
ORGANIZATION – Maintains an organized, clean and professional workplace, meeting company standards. Can prioritize, organize and complete assignments in a timely manner.
TEAMWORK – The position demands a positive and constructive view of working with others and the ability to work effectively in a team environment. All showroom employees are expected to be respectful of co-workers and strive to maintain excellent working relationships.
DEPENDABILITY - Meets deadlines, works independently, accountable, maintains focus, is punctual and maintains a good attendance record.
POSITION REQUIREMENTS
The ideal candidate will be professional and polished, demonstrate excellent communication skills. We are seeking an enthusiastic individual who can connect with the client and deliver an exceptional purchasing experience.
WORK ENVIRONMENT AND BENEFITS
Cowtan & Tout is pleased to offer a challenging & innovative work environment with an excellent opportunity for career growth, competitive compensation along with an attractive suite of benefits.
Job Type: Full-time
Pay: $23.00 - $26.00 per hour
Expected hours: 37.50 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person
Full Time
Wholesale
$49k-61k (estimate)
05/10/2024
05/15/2024
cowtan.com
SATELLITE BEACH, FL
100 - 200
1988
$50M - $200M
Wholesale
Cowtan & Tout is the US operating company of the London based Colefax Group PLC. Cowtan & Tout offers five distinct brands of the world's finest decorative furnishings textiles. We are a B2B company, our products are available through interior designers and architects. @ColefaxandFowler offers a range of fabrics influenced by the rich heritage of John Fowlers work. @CowtanandTout is classic American design at its best with elegant, timeless, and an eclectic point of view. @JaneChurchillfabrics is fresh, relaxed and contemporary, with accessible designs linked in theme and color. @Larsenfabrics... has a modern and innovative heritage, drawing inspiration from world-wide textile traditions. @ManuelCanovasParis takes color and French fashionable chic to the next level with rich, beautiful fabrics.
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The job skills required for Customer Service Specialist include Customer Service, Microsoft Office, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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Step 3: View the best colleges and universities for Customer Service Specialist.