The role of Senior Business Analyst at Cox Business is of great significance as it entails being a visionary and creative thought leader in the process and tools that support Order Fulfillment capabilities and automation. The BA will cater to the needs of boundary partners such as Marketing, Sales, Order Fulfillment, Engineering, Construction and Product functional leads by translating their needs into technical specifications within CRM/Service Delivery tools. In addition, the BA will collaborate with cross-functional teams and stakeholders to generate innovative ideas, solutions, and ensure the successful implementation of the desired results of the business.
The BA will be expected to apply their mastery of existing and emerging technologies, best-practices, and processes and also act as a Subject Matter Expert (SME) by providing tactical guidance and leadership support to teammates (whether they are contractors or employees) as required.
The BA is routinely called upon to apply mastery of existing and emerging technologies, best-practices, and processes. This role will also serve as a SME, provide tactical guidance, and support teammates (contractors or employees) in a leadership capacity as needed.
Key Responsibilities:

• Facilitate the creation, refinement, and delegation of business requirements using agile or Business Process and Analysis (BPA) methodologies as determined by the Product Owner.
• Lead the analysis, design, and implementation of Salesforce automation solutions to improve business processes within the Communications Cloud environment.
• Lead the evaluation and implementation of new technologies or systems to improve business processes and efficiency.
• Mentor and guide team members in best practices, technical skills
• Oversee the coordination and management of offshore development teams, ensuring effective communication and project alignment.
• Develop and implement strategies for integrating generative AI and recommendation systems into our business operations. Focus on maximizing the impact of these technologies on efficiency and innovation.
• Collaborate with various departments to understand their needs and provide AI-driven recommendations and solutions. Act as a bridge between technical teams and business units.
• Manage projects within the Salesforce Partners Portal, ensuring timely delivery and alignment with organizational goals. Develop strategic plans for future enhancements and new project implementations.
• Capture agreed-upon business objectives and processes to define system requirements from internal customers, cross-functional team members, and external vendors.
• Manage scoring (approving) and claim processes while ensuring Use Cases are easily comprehended and traceable.
• Document the impact of system changes on end-users internal and external customers.
• Develop and document System Requirements (SRQs), process flows, and use cases.
• Update and assign SRQs to suitable Business Requirements within the Requirements Traceability Matrix (RTM).
• Conduct SRQ reviews with stakeholders to ensure completeness and adherence to business requirements.
• Review, test, and debug design plans in pre-production environments (e.g. QA and UAT) to ensure requirements are met, and RTM is maintained.
• Provide project status (e.g., progress, issues, dependencies, and risks).
• Participate in business strategy and portfolio discussions.
• Develop business knowledge from several functional areas.
• Share acquired knowledge with and mentor team members.
• Develop a relationship and trust among the team, key stakeholders, and senior management.

Qualifications
Required

• 10 years of experience in a related field
  • OR Bachelor's degree 4 years of experience
  • OR MS degree up to 2 years of experience
  • OR PhD degree 1 year of experience
• Salesforce experience

Preferred

• Agile methodology
• Demonstrated leadership
• Excellent presentation skills

USD 85,500.00 - 128,300.00 per year
Compensation:
Compensation includes a base salary of $85,500.00 - $128,300.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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