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Company
Cox Communications, Inc.
Job Family Group
Customer Care Group
Job Profile
Customer Care Specialist I
Management Level
Individual Contributor
Flexible Work Option
Can work remotely but need to live in the specified city, state, or region
Travel %
Work Shift
Variable
Compensation
Hourly base pay rate is $15.87 - $23.75 / hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities.
Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and / or an incentive program.
Job Description
REMOTE CALL CENTER CUSTOMER EXPERIENCE ASSOCIATE
This is a remote opportunity. You must live in Wichita, KS, Baton Rouge, LA, Oklahoma City, OK, Omaha, NE, Hampton Rhoades, VA or a surrounding community within those states.
Training Begins on 9 / 16 / 2024
Connections are important, and we're not talking about pairing a Bluetooth. We're talking about that remarkable connection that happens between a customer and an associate who truly gets their needs.
It's that contagious I wanna keep coming back connection that we aspire to make as commonplace as hipster podcasts.
We're Cox Communications, part of the Cox family of businesses. We built our business and our brand on the notion of connections, with our customers and with our employees.
We're on a quest for a full-time Call Center Customer Experience Associate - Remote who shares our passion for connectivity.
This is a person who has some flexibility and is open to working a non-traditional schedule.
If you're looking for a good company and want to work from home, this could be the job for you. As part of a customer experience driven team, you will earn an hourly rate of $18.
00. If applicable based on your assigned work schedule, you will earn an extra $1.25 / hour from 6pm-10pm and / or an extra $2.
25 / hour from 10 : 01pm-6am. We have a shift bid process that you will go through before you are finished with the training program.
During this time you will work with your Onboarding Supervisor when schedules are shared for you to select. Our schedules are dependent on the needs of the business and when our customers need us.
Therefore, you will see a mix of schedules that are 8 hour and / or 10 hour schedules for you to choose from. The schedules provided will match our operating model of a 24x7, 7 days a week, both weekend days and holidays, call center environment and may vary by location.
If it sounds like we're on your frequency, then keep reading.
What You'll Do
You'll be a real-time troubleshooter for customers in need, helping them get their heads around their equipment and how to use it.
From changing passwords to setting DVRs, you'll help them navigate challenges with clarity and professionalism. No IT degree required, just a passion for helping customers.
You'll strive to resolve issues on the first call, ensuring our customers never get lost in a frustrating call transfer maze.
You'll also provide world-class service by assessing customers' needs, suggesting products & services, adjusting billing, and arranging product solutions.
And speaking of customer experiences, you'll totally own that. That means you'll be expected to think and act in ways that put our customers first, exceeding their expectations with world-class customer service.
What's In It For You?
We also offer free Internet, and discounts on other Cox services valued at up to $300 per month. Need to download some other benefits?
We provide generous Paid Time Off (PTO), offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more.
Growth is a good thing, and you'll have opportunities to learn and train so you can always continue sharpening your skills.
And we'll encourage you to explore opportunities within the Cox family of businesses - from smart home automation and green modes of transportation to esports and clean energy- so that you can always look for new challenges and opportunities to make an impact.
While we're looking for flexibility, we're also offering it! You like working from the comfort of your home, shoes off with your pup by your side?
For you to do your best work, you need an outstanding company culture supporting you. At Cox, we strive to be mindful of your bandwidth, with flexibility and a focus on quality of life.
Our diverse, inclusive culture invites you to bring your authentic self to work. The mutual trust between our leadership and our teams means you're working in an environment that supports collaboration through innovation, and real change driven by people like you.
Who You Are
You're as comfortable with customers as you are with computers, handling both with sage-like wisdom and patience. Constant change doesn't clog up your bandwidth.
You can adapt to whatever comes your way with curiosity and enthusiasm. You're personable, creating authentic connections with customers and can be a product ambassador to educate them on our products and services.
You're confident in your ability to troubleshoot technical issues and upsell when the moment is right. You're always aiming for the Cloud, dedicated to constant improvement of your technical skills, knowledge, and understanding.
Qualifications : Minimum :
Minimum :
Preferred :
About Us :
Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers.
From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation / wellness days, and / or PTO).
For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants / employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Who We Are
We are the Cox family of businesses. We've been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.
Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband?
communications?and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.?
We're also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.
We're looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you'll be going with us, and the common purpose that unites us at coxenterprises.com.
Cox is an Equal Employment Opportunity employer - All qualified applicants / employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations : ? Cox accepts resumes only from agencies with which we formally engage their services.
Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.
Cox is not responsible for any fees or charges associated with unsolicited resumes.
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Us
Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers.
From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation / wellness days, and / or PTO).
For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants / employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Last updated : 2024-07-10
Full Time
Television & Broadcasting
$43k-54k (estimate)
07/12/2024
07/15/2024
coxenterprises.com
OKLAHOMA CITY, OK
>50,000
1898
KOLBY COX
$10M - $50M
Television & Broadcasting
Thousands of employees, one goal: empower people today to build a better future for the next generation. How do we do that? By disrupting industries. By treating our employees as our most important resource. By improving the quality of life in our communities and by protecting our planet. Were also building a better future for our employees. We do this by fostering flexible career growth, offering generous benefits and creating an environment where youre empowered to make time for teammates, family, friends and yourself. We began our journey in 1898 as a local newspaper business, empowering re...aders with knowledge on changing events and issues impacting the world around them. Our roots in journalism continue to inform how were making our mark on the world. In news, business and life, change is constant. We know great things never came from comfort zones. Today were powering smart cities with powerhouse broadband communications, pioneering greener modes of transportation and hatching new technologies to slash the glut of global waste. 120+ years later and were just getting started! Through our major divisions Cox Communications and Cox Automotive and our investments, were focused on the future of mobility, connectivity and sustainability. We are a global, $21 billion, family-owned organization with a purpose. Come build a better future with us and make your mark.
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The job skills required for Customer care specialist include Customer Service, Call Center, Products and Services, Planning, Customer Care, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer care specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer care specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer care specialist positions, which can be used as a reference in future career path planning. As a Customer care specialist, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer care specialist. You can explore the career advancement for a Customer care specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Specialist jobs
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Step 3: View the best colleges and universities for Customer Care Specialist.